Lic. Krisangi Gomez
Santo Domingo Este ,Dominican Republic
Summary
Proactive and versatile professional with a dedication to adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Functional Training Coordinator
DP World Dominicana
Boca Chica, Santo Domingo Este
05.2024 - Current
- Evaluate training materials prepared by instructors and offered actionable suggestions for improvement.
- Create and offered additional materials to enhance training.
- Ensure compliance with industry-specific training requirements and certifications.
- Promote training for external clients
Supervisor, Training & Quality
Concentrix
Santo Domingo Este , Dominican Republic
05.2022 - 03.2024
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
Quality Analyst
Concentrix
Santo Domingo Este , Dominican Republic
08.2020 - 05.2022
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Recommended improvements to systems and procedures for increased productivity.
- Identified training opportunities to drive increased levels of quality through various projects.
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
Customer Service Advisor
Concentrix
Santo Domingo, Dominican Republic
07.2018 - 08.2020
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Education
Licenciatura En Ingles Orientada A La Enseñanza - Education
UNAPEC
Santo Domingo Este 03.2023
Skills
- Project Coordination
- Customer Service
- Workflow Process Improvement
- Detail-Oriente
- Training Program Assessment
- Staff Presentations
- Process Evaluations
- Group Trainings
- Team Supervision
- Training Program Modification
Languages
5,C1
Education and Training
other
Personal References
- Dra. Cristhy Medina 829-677-5120
- Lic. Maximo Nova 829-904-2737
- Erika Soriano 809-204-3272
Timeline
Functional Training Coordinator
DP World Dominicana
05.2024 - Current
Supervisor, Training & Quality
Concentrix
05.2022 - 03.2024
Quality Analyst
Concentrix
08.2020 - 05.2022
Customer Service Advisor
Concentrix
07.2018 - 08.2020
Licenciatura En Ingles Orientada A La Enseñanza - Education
UNAPEC