Leslin Silverio Santana
Santo Domingo ,Santo Domingo
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated banks professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated credits cards and loans expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Manager Director
Constructra Gomez Silverio SRL
01.2022 - Current
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Chief Technology Officer
ADVANCE telecom Group INC
03.2020 - Current
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Developed and implemented long-term strategic technological blueprint.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Directed [Software] engineering team's complex project development and functionality objectives.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
- Designed enterprise-level technological blueprints and system architectures.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
- Improved [Software] program delivery performance and reliability.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
- Designed, implemented, configured and integrated customer networks utilizing [Type] technology.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
Account Manager, Marketing
Checkbox Telecom
09.2013 - 10.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Identified key entry points to enhance market penetration and maximize returns.
- Developed campaigns and specific marketing strategies for clients.
- Identified appropriate marketing channels and target customers for campaigns.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Wrote engaging and successful marketing, advertising, and website copy.
- Completed in-depth reviews of market conditions and customer preferences.
Client Service Representative
Infocentro Banco Popular Dominicano
10.2009 - 10.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
Sales Agent Representative
Banco BHD
12.2005 - 09.2008
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Colegio Experimental Nuevo Orden
Dominicna REpublic 09.2002
English Studies - Lenguages
Dominico Americano
Dominican REpublic09.2000
Skills
- Employee Training
- Educational Strategies
- Closing Procedures
- Accounting Records
- Executive Management
- Project Management
- Materials Planning
- Contractual Obligations
- Negotiation
- Verbal and Written Communication
- Customer Relationship Management
- Managing Appointments
- Business Planning
- Client Correspondence
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Manager Director
Constructra Gomez Silverio SRL
01.2022 - Current
Chief Technology Officer
ADVANCE telecom Group INC
03.2020 - Current
Account Manager, Marketing
Checkbox Telecom
09.2013 - 10.2017
Client Service Representative
Infocentro Banco Popular Dominicano
10.2009 - 10.2011
Sales Agent Representative
Banco BHD
12.2005 - 09.2008
High School Diploma -
Colegio Experimental Nuevo Orden
English Studies - Lenguages
Dominico Americano
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