Hi, I’m
Leonil Delfin
CSR
Santo Domingo,Santo Domingo Este
Summary
Dynamic professional with a proven track record at Outplex, excelling in communication and leadership. Skilled in strategic thinking and problem-solving, I enhanced team productivity and resolved technical challenges. Recognized for boosting client satisfaction and fostering strong relationships.
Overview
26
years of professional experience
2
Languages
Work History
Outplex
Subject Matter Expert
05.2023 - Current
Job overview
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Boosted team morale and productivity through effective leadership and clear communication.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Zamerco Importaciones
Sales Representative
11.2013 - 04.2023
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Alorica
Supervisor
04.2011 - 10.2013
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Trend Usa Pharmacy
Sales Supervisor
03.2005 - 01.2011
Job overview
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Harte Hanks Response Management
Sales Representative
09.1999 - 05.2001
Job overview
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
Woodrow Wilson High SchoolNew Jersey
Diploma
06.2000
Skills
Training and mentoring
Strategic thinking
Creative solutions
Teamwork and collaboration
Problem-solving abilities
Multitasking
Time management
Excellent communication
Organizational skills
Attention to detail
Self motivation
Professionalism
Reliability
Timeline
Subject Matter Expert
Outplex
05.2023 - Current
Sales Representative
Zamerco Importaciones
11.2013 - 04.2023
Supervisor
Alorica
04.2011 - 10.2013
Sales Supervisor
Trend Usa Pharmacy
03.2005 - 01.2011
Sales Representative
Harte Hanks Response Management
09.1999 - 05.2001
Woodrow Wilson High School
Diploma