Leona Davis
Gulfport,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
TCF National Bank
Plymouth , MN
11.2004 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls providing frontline customer support and assistance with checking, savings and CD accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Prometric
Edina, MN
09.2000 - 01.2004
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Scheduled IT tests at testing centers throughout the country.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
National and Int'l Reservations.
National Car Rental
Edina, MN
05.1994 - 05.2000
- Reserved cars in USA
- Reserved cars in foreign countries and dealt with rental problems in foreign countries.
- Answered customer questions via chat messages.
- Helped train new international agents.
Education
Associate of Arts - Human Services
Minneapolis Community And Technical College
Minneapolis, MN06-1989
Skills
Utilized computer and phone skills to assist customers Learned new systems as required
Scheduled IT tests in complicated systems
- Booked car rentals in USA and foreign countries Assisted training new agents
- Product Knowledge
Timeline
Customer Service Representative
TCF National Bank
11.2004 - 10.2020
Customer Service Representative
Prometric
09.2000 - 01.2004
National and Int'l Reservations.
National Car Rental
05.1994 - 05.2000
Associate of Arts - Human Services
Minneapolis Community And Technical College
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