LENIN RAFAEL PARRA TAVAREZ
RESERVATION AGENT
Santo Domingo,DN
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 19 years of experience in Aviation. Customer-oriented Reservation Agent with over 19 years of experience in Aviation. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Aviation industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply knowledge expertise and 19 years of experience. Experienced Airport Agent with over 15 years of experience in Aviation. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Reservation Agent
AMERICAN AIRLINES
SANTO DOMINGO
11.2019 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Resolved various issues and discrepancies for customers.
- Checked in average of [Number] passengers per flight.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Airport Operations Agent
JETBLUE
SANTIAGO
11.2008 - 07.2019
- Provided announcements to passengers to explain baggage procedures.
- Used [Software] to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Oversaw fueling, cargo management and departure of aircraft at busy [Type] facility with [Number] daily departures and arrivals.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Conducted departure and arrival briefings.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
INTERNATIONAL SECURITY AGENT
DSA -AMERICAS GROUND SERVICES AGS
SANTIAGO
12.2004 - 10.2008
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
Education
High School Diploma -
LICEO ULISES FRANCISCO ESPAILLAT
SANTIAGO 05.2001 -
GED -
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
SANTIAGO 05.2001 -
Skills
Transportation information
undefinedTimeline
Reservation Agent
AMERICAN AIRLINES
11.2019 - Current
Airport Operations Agent
JETBLUE
11.2008 - 07.2019
INTERNATIONAL SECURITY AGENT
DSA -AMERICAS GROUND SERVICES AGS
12.2004 - 10.2008
High School Diploma -
LICEO ULISES FRANCISCO ESPAILLAT
05.2001 -
GED -
UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
05.2001 -
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