Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leidy Mercedes

La Romana,22

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

4
4
years of professional experience

Work History

Scheduling Specialist

Ccd contact Center
Santo Domingo , 01
08.2020 - 12.2024
  • Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
  • Oversaw the preparation of weekly work schedules for seasonal staff members.
  • Scheduled and confirmed appointments.
  • Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Customer Service Representative

Data vivempack
Santo Domingo
01.2024 - 06.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered customer inquiries and provided accurate information regarding products and services.

Back Office Executive

teleperformance Dominicana
Santo Domingo
01.2022 - 12.2023
  • Organized documents related to customer accounts for easy retrieval when needed.
  • Assisted with daily operations such as ordering supplies and maintaining inventory levels.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.

Education

Master of Education - Education

University Autónoma De Santo Domingo
Santo Domingo
08-2020

Skills

  • Schedule coordination
  • Appointment management
  • Database management
  • Reporting systems
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Attention to detail

Timeline

Customer Service Representative

Data vivempack
01.2024 - 06.2024

Back Office Executive

teleperformance Dominicana
01.2022 - 12.2023

Scheduling Specialist

Ccd contact Center
08.2020 - 12.2024

Master of Education - Education

University Autónoma De Santo Domingo
Leidy Mercedes