Leandro Pena Romero
Queens,NY
Summary
My objective is to advance into roles where I can leverage my leadership and administrative expertise to drive team performance and organizational success. I thrive in fast-paced environments that require adaptability, precision, and strong decision-making, consistently delivering accurate and timely results.
I bring experience in quality assurance, machinery operations, and training and onboarding team members, along with strong administrative skills in scheduling, recordkeeping, and process improvement. Known for my organization, reliability, and ability to manage multiple priorities, I focus on streamlining operations, developing teams, and contributing to overall business growth.
Overview
8
8
years of professional experience
Work History
Associate
Amazon
Queens, NY
07.2021 - 04.2026
- Maximized productivity by keeping detailed records of daily progress and proactively identifying and addressing areas requiring improvement.
- Designed and developed training programs to educate new hires on company policies and procedures, ensuring smooth onboarding and consistent compliance.
- Provided quotes to customers for product purchases, delivering prompt and accurate information to support sales initiatives.
- Collaborated with retail representatives to enhance product presentations and advertising materials, improving overall merchandising quality.
- Adapted to business needs by working flexible hours, including days, nights, and weekends, to ensure uninterrupted operations.
- Significantly increased customer satisfaction within the department by delivering outstanding service and addressing client needs efficiently.
- Maintained a safe work environment by implementing employee training programs and enforcing comprehensive safety procedures.
- Collected, organized, and entered information into the database system, supporting accurate recordkeeping and data management.
- Developed 10 effective improvement plans in 2021, contributing to enhanced operational efficiency.
- I led daily execution across key operational areas, ensuring safety, quality, and productivity targets were consistently met.
- I managed and developed a team of associates, providing coaching, performance feedback, and ongoing training to drive engagement and improve overall performance.
- I was responsible for monitoring key performance indicators, analyzing data to identify gaps, and implementing process improvements that increased efficiency and throughput—resulting in improved on-time departure by X% and reduced operational errors by X%.
- I coordinated staffing plans, managed schedules, and ensured proper labor allocation based on volume and business demands.
- I partnered cross-functionally to resolve operational challenges, maintain compliance with standard operating procedures, and drive continuous improvement initiatives. Through strong leadership, accountability, and a results-driven approach, I consistently contributed to achieving site goals and elevating operational performance.
Associate
Amazon
St Louis, MO
11.2020 - 02.2021
- Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training programs, ensuring consistency and adherence to standards.
- Provided quotes for customers for product purchases, supporting sales and customer decision-making.
- Worked alongside retail representatives to improve product presentations and advertising collateral, contributing to greater visibility and appeal.
- Adapted to business requirements by working varied hours, including nights and weekends.
- Significantly increased customer satisfaction in the department.
- Maximize customer interactions by promptly identifying their needs and preferences.
- Coached staff on daily performance and conducted evaluations to address concerns constructively.
- Maintained a safe work environment through employee training programs and enforcement of safety procedures.
- Observed packing operations to ensure compliance with specifications.
- Decreased product defects by 85% through implementation of quality assurance guidelines.
- Enhanced customer experiences by providing superior service, resolving issues, and delivering excellent merchandising.
- Frequently inspected production areas to verify proper equipment operation.
- Educated staff on organizational mission and goals, helping employees achieve success.
- Reviewed performance data to monitor productivity, goal progress, and activity levels.
- Adjusted job assignments and schedules to meet dynamic business needs, considering processes, employee knowledge, and customer demands.
- Onboarded new employees with training and new hire documentation to facilitate seamless integration into the team.
Education
Associate of Science - Medical Assisting
Ultimate Medical Academy
08.2016
Associate of Applied Science - Psychology
Inter American University of Puerto Rico Bayamon
05.2013
Associate of Science - Avionics Electronics Engineering Technology
Sistema Universitario Ana G Mendez
05.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
Associate
Amazon
07.2021 - 04.2026
Associate
Amazon
11.2020 - 02.2021
Associate of Science - Medical Assisting
Ultimate Medical Academy
Associate of Applied Science - Psychology
Inter American University of Puerto Rico Bayamon
Associate of Science - Avionics Electronics Engineering Technology
Sistema Universitario Ana G Mendez
Skills
- Computer competencies
- Performance improvement
- New hire training
- Self-Motivated
- Critical Thinking
- Improvement initiatives
- Operations management
- Staff supervision
- Training
- Preparing reports
- Transaction processing
- Task prioritization
- Customer service orientation
- Problem-solving
- Flexible schedule
- Client engagement
- Attention to detail
- Time management
- Customer relationship management (CRM)
- Conflict resolution
- Sales techniques
- Basic accounting
- Client relationship management
- Program support
- Oral communication
- Proposal writing
- Record and file management
- MS office
- Customer service
- Data collection and analysis
- New teller training
- Cross-functional teamwork
- Courteous and professional
- Issue resolution
- Problem-solving abilities
- Loss prevention
- Order fulfillment
- Work Planning and Prioritization
- Team collaboration
- Adaptability and flexibility
- Event coordination
- Creative problem solving
- Performance evaluations
- Computer skills
- Forklift operation
- Relationship building
- Shipment processing
- Triaging
- POS system operation
- Workflow management
- Service assistance
- Workplace safety