Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Projects
Timeline
Generic
Leandro Enmanuel Martinez De Los Santos

Leandro Enmanuel Martinez De Los Santos

Santo Domingo Este,Dominican Republic

Summary

Customer Experience Advisor with background in providing top-notch customer service, managing client relationships, and implementing customer support strategies, Delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Experience Advisor -

Scotiabank GBS
08.2023 - 01.2025
  • Provide assistance regarding credit card needs
  • Making every interaction valuable for the customer

Customer Service Representative -

Continuum global solutions
06.2021 - 04.2023
  • Diagnosed issues through troubleshooting
  • Created cases
  • Executed solution-based approach

Education

Software engineering -

Universidad Del Caribe
08-2027

English Immersion Program -

Dominico americano
11.2020

Skills

  • English as a Second Language (ESL)
  • Banking
  • Complaint handling
  • Active listening
  • Teamwork and collaboration

Hobbies and Interests

  • Fitness life
  • Movies
  • Cars
  • Technology

Accomplishments

  • Risk Culture & Appetite
  • Reducing the Risk - AML and ATF Program
  • Information Security
  • Keeping You and The Bank Safe
  • AML & Sanctions

Projects

  • Time management
  • Productivity enhancement
  • Be prepared and stay focused

Timeline

Customer Experience Advisor -

Scotiabank GBS
08.2023 - 01.2025

Customer Service Representative -

Continuum global solutions
06.2021 - 04.2023

Software engineering -

Universidad Del Caribe

English Immersion Program -

Dominico americano

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Leandro Enmanuel Martinez De Los Santos