Laurie Urena
Engineer (Civil)
Santo Domingo Este
Summary
Dynamic Team Leader with a proven track record in strategic forecasting and team development. Proficient in Excel and automation tools, leading efficiency initiatives that boost performance and streamline planning processes. Known for strong collaboration and communication skills, aligning operational goals with business needs to ensure optimal interpreter capacity that meets client demand.
Overview
12
12
years of professional experience
Work History
Strategic Planning Team Leader
LanguageLine Solutions
07.2016 - Current
- As the Strategic Planning Team Leader at a leading interpretation company, I oversee a team of 10 analysts, each responsible for forecasting demand across specific language portfolios.
- My team focuses on long-term forecasting to ensure we align interpreter capacity with client needs.
- I drive strategic planning, lead the development of forecasting methodologies, and champion automation and efficiency initiatives to optimize performance, which helped increase our language portfolio by over 100% while only increasing staffing by 30%.
- My role also includes cross-functional collaboration to align planning outputs with operational and business goals.
Medical Spanish Interpreter
Globo, Voyce & LanguageLine Solutions
12.2012 - 06.2023
- As a Medical Spanish Interpreter, I provide accurate, confidential, and culturally sensitive interpretation between Spanish-speaking patients and healthcare professionals, supporting effective communication in clinical, emergency, and administrative settings, ensuring patients fully understand their care and providers deliver safe, equitable treatment.
- I navigate complex medical terminology with professionalism and compassion, helping bridge language and cultural gaps to support positive health outcomes.
Sales Associate
DreamReach
02.2015 - 06.2015
Education
Bachelor of Civil Engineering -
Universidad Central Del Este
San Pedro De Macorís, Dominican Republic 05.2001 -
Skills
Team Leadership
Collaborative Teamwork
Strategic Work Organization
Team Development
Problem Solving
Power Automate Cloud & Desktop
Advanced Excel
chatGPT (custom GPTs)
Basic Python
Vizio
Elasticsearch
Medical/Insurance Terminology Proficiency
Timeline
Strategic Planning Team Leader
LanguageLine Solutions
07.2016 - Current
Sales Associate
DreamReach
02.2015 - 06.2015
Medical Spanish Interpreter
Globo, Voyce & LanguageLine Solutions
12.2012 - 06.2023
Bachelor of Civil Engineering -
Universidad Central Del Este
05.2001 -
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