Laura Mayreni Urraca Vargas
Los Mameyes ,Santo Domingo Este
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Passenger Service Agent
Servair -Jetblue
03.2023 - Current
- Tagged baggage and routed to appropriate location for loading and screening.
- Escorted handicapped passengers from terminal to aircraft.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Monitored security and maintained operational protocols.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Education
Bachelor of Science - Initial Airport Operations Training
JetBlue University
Las Americas Airport, Santo Domingo 11.2017 - 08.2021
Skills
Computer Terminal Operations
Reservation Processing
Check-In Processes
Boarding Gate Procedures
Public Announcements
Reservations
Timeline
Passenger Service Agent
Servair -Jetblue
03.2023 - Current
Bachelor of Science - Initial Airport Operations Training
JetBlue University
11.2017 - 08.2021