LAURA RODRIGUEZ
Stockton,CA
Summary
Detail-oriented administrative and customer service professional with experience in scheduling coordination, client communication, document management, data entry, and office operations. Proven ability to manage appointments, resolve scheduling conflicts, maintain accurate records, and provide responsive customer support across phone, email, and chat. Holds a Bachelor of Business Administration with international credentials evaluated and approved by WES. Bilingual in English and Spanish.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Scheduling Coordinator
TheHelloTeam
Santo Domingo, Dominican Republic
03.2023 - 07.2026
- Coordinated and maintained appointment schedules using scheduling software, enhancing daily operational flow.
- Communicated with clients to confirm appointments, address schedule changes, and resolve conflicts, improving client satisfaction.
- Responded promptly to customer inquiries regarding appointment availability, scheduling, and changes.
- Organized scheduling information to ensure a smooth and professional customer experience.
- Provided customer support through phone, email, and chat while maintaining timely and accurate communication.
Back Office Assistant
NS Outsourcing
Santo Domingo, Dominican Republic
10.2022 - 01.2023
- Coordinated daily back-office operations by organizing, filing, and distributing documents to ensure smooth workflow.
- Entered and maintained customer information in company databases with a strong focus on accuracy.
- Updated and organized electronic office documentation to improve accessibility and workflow efficiency.
- Streamlined routine administrative tasks to enhance overall office operations.
- Maintained accurate records and organized documentation to support operational integrity.
Education
Bachelor of Business Administration (BBA) -
Universidad Autónoma de Santo Domingo
Santo Domingo, Dominican Republic10-2023
Skills
- Scheduling & Calendar Management
- Appointment Coordination
- Data Entry & Accuracy
- Office Operations
- Attention to Detail
- Customer Relationship Management
- Customer Service
- Conflict Resolution
- Scheduling Software
- Administrative Support
- Document & Records Management
- Client Communication
- Team Collaboration
Certification
Executive Assistant
LANGUAGES
Spanish: Native / Bilingual, English: Professional Working Proficiency
Timeline
Scheduling Coordinator
TheHelloTeam
03.2023 - 07.2026
Back Office Assistant
NS Outsourcing
10.2022 - 01.2023
Bachelor of Business Administration (BBA) -
Universidad Autónoma de Santo Domingo