Laura Espinal
Customer Services
Sto Dgo,Distrito Nacional
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
CONCENTRIX
Santo Domingo
11.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered basic technical support for clients on wide range of company products.
Nursing Assistant
Manneh Recovery House
Santo Domingo
03.2022 - 09.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Doctor In Medicine -
Pedro Henríquez Ureña National University
Santo Domingo, Republica Dominicana 01.2016 - 01.2023
Junior Advanced English Course -
Instituto Cultural Dominico-Americano
Santo Domingo 01.2016 - 01.2017
Skills
Complaint resolution
Creative problem solving
Technical Support
CRM
Medical terminology knowledge
Account management
Professional telephone demeanor
Timeline
Customer Service Representative
CONCENTRIX
11.2022 - Current
Nursing Assistant
Manneh Recovery House
03.2022 - 09.2022
Doctor In Medicine -
Pedro Henríquez Ureña National University
01.2016 - 01.2023
Junior Advanced English Course -
Instituto Cultural Dominico-Americano
01.2016 - 01.2017