La Tonya Marshall
Fort Collins,CO
Summary
Compassionate Caregiver for elderly with a track record of enhancing patient wellness. Skilled in time management, personal hygiene assistance and fostering interpersonal relationships, demonstrating a commitment to improving client and patient experiences. Diligent in providing optimal support to patients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing, monitoring patient vitals, medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
39
39
years of professional experience
Work History
Elderly Caregiver
Private Family Home
10.2015 - 04.2024
- Offered companionship and kindness to elderly patient
- Assisted visually impaired patient with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail
- Patient support and interaction with daily living needs to maintain self-esteem and general wellness
- Monitored patient vital signs, such as temperature, pulse, respiration rate and blood pressure
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Time Management and Organization
Customer Service Manager
Walmart
10.1995 - 03.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Transportation Coordinator
Canterbury Gardens Retirement Village
06.1985 - 10.1995
- Coordinated driver dispatch to accomplish daily transportation requirements for seniors
- Planning, organizing, developing and directing overall operation of transportation in compliance with federal, state and local guidelines and regulations
- Developed methods for coordination of transportation services with other resident services to ensure continuity of the residents total regimen of care
- Developed and maintained written transportation policies and procedures
- Time management and organization
- Analyzed transportation data to identify improvement opportunities and provide safe and comfortable transportation for residents.
Education
No Degree - Massage Therapy
Cambridge School of Massage Therapy
Aurora, CO07.2003
Skills
- Personal Hygiene Assistance
- Physical Stamina
- Time Management and Organization
- Documentation And Reporting
- Meal preparation
- Compassionate Caregiving
- Interpersonal Skills
- Patience
- Medication Management
- Attention to detail
- Home healthcare
- Emotional support
Timeline
Elderly Caregiver
Private Family Home
10.2015 - 04.2024
Customer Service Manager
Walmart
10.1995 - 03.2013
Transportation Coordinator
Canterbury Gardens Retirement Village
06.1985 - 10.1995
No Degree - Massage Therapy
Cambridge School of Massage Therapy