Microsoft office
Lapha Charles
Customer Support Specialist
Santiago De Los Caballeros,Santiago
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Translator
Compassion International
Port-au-Prince, Port-au-Prince
07.2022 - Current
- Translated documents and communications between English and Haitian Creole, enhancing cultural relevance and accuracy.
- Collaborated with program teams to create multilingual materials for effective community outreach.
- Enhanced translation processes by implementing best practices and utilizing CAT tools effectively.
- Streamlined translation workflow by adopting new software solutions, significantly improving turnaround times.
- Translated documents from English to Haitian Creole, Vice versa.
Customer Service Representative
United Nearshore Operations
Santiago De Los Caballeros, Provincia de Santiago
05.2024 - 04.2026
- Provided prompt and effective support to customers via phone, email, and chat channels.
- Resolved customer inquiries and issues with a focus on enhancing satisfaction and loyalty.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Utilized CRM software to track interactions, document resolutions, and maintain accurate records.
- Collaborated with team members to streamline processes and improve response times for customer requests.
Education
No Degree - Management
05.2001 -
Certificate - English Language
05.2001 -
Certification - English As A Foreign Language
05.2001 -
Skills
Document translation
Haitian Creole fluency
FLUENT IN ENGLISH
Efficient document processing
Bilingual proficiency
Vocabulary proficiency
Communication skills
Software
Timeline
Customer Service Representative - United Nearshore Operations
05.2024 - 04.2026
Translator - Compassion International
07.2022 - Current
Universite Americaine Des Sciences Modernes D'Haiti - No Degree, Management
05.2001 -
World English Institute (WEI) - Certificate, English Language
05.2001 -
Caribbean English School - Certification, English As A Foreign Language
05.2001 -