Lamont Simms
Port Richey,FL
Summary
With a proven track record at Santander Consumer USA, I excel in delivering top-notch customer service and efficient data management. My expertise in call center operations and active listening has significantly enhanced customer satisfaction. Skilled in both data entry and call management, I adeptly navigate complex customer situations, demonstrating a unique blend of technical proficiency and interpersonal acumen.
Overview
17
17
years of professional experience
Work History
Sr Customer Assistance Representative
Santander Consumer USA
Odessa, FL
08.2013 - 10.2024
- Provided excellent customer service to customers in a timely manner.
- Educated customers on company policies and procedures as necessary.
- Participated in team meetings to discuss strategies for improving customer experience.
- Adhered strictly to company protocols while dealing with clients.
- Utilized active listening techniques during conversations with customers..
- Evaluated customer situations to determine appropriate assistance options for overdue accounts
- Facilitated customer reinstatement process for reprocessed vehicles
Rental Sales Agent
Hertz Car Rental
Denver, CO
04.2008 - 07.2013
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
Education
High School Diploma -
Hillside High School
Hillside, NJ06-1983
Skills
- center Call experience
- Efficient Data Management
- Data Entry
- Call Center operations
- Documentation
- Call Management
- Effective decision making
- Experience in collections
- Processing payments
- Vehicle reinstatement
Timeline
Sr Customer Assistance Representative
Santander Consumer USA
08.2013 - 10.2024
Rental Sales Agent
Hertz Car Rental
04.2008 - 07.2013
High School Diploma -
Hillside High School
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