KLYFORDSON JEAN CHARLES
Santiago De Los Caballeros,25
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
6
6
years of professional experience
Work History
Selling Manager
PacnWood
New York City
02.2023 - 02.2025
- Monitored daily performance of the sales team to ensure targets were met or exceeded.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services, and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Coached, developed, and motivated the team to achieve revenue goals.
- Used change methodologies to increase sales and led projects for increased productivity.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints promptly, while maintaining positive customer relations.
- Monitored competitor activities to stay ahead of the competition.
Selling Agent Online
PacnWood
New York City , New York
04.2022 - 02.2023
- Identified customer needs and suggested alternative products to meet those needs.
- Created weekly reports detailing sales performance versus goals set by management.
- Identified potential buyers through cold calling.
- Promoted active listings through social media marketing, open houses, and newsletters.
- Developed and presented purchase offers to sellers for consideration.
- Scheduled and attended weekly appointments with clients.
Supervising Agent
Data Vimenca
Santiago De Los Caballeros , Sanatigo
02.2019 - 08.2019
- Coordinated with other departments to resolve customer issues promptly.
- Created weekly reports detailing call center performance metrics such as average call times and customer satisfaction ratings.
- Maintained accurate records of customers' interactions with the call center staff.
- Investigated customer complaints regarding service delivery issues or product defects.
- Developed strategies for improving overall efficiency in the call center environment.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Identified opportunities for process improvements based on analysis of customer surveys, complaints, and feedback from employees.
- Provided support and guidance to team members on daily tasks and procedures.
- Analyzed customer feedback data to identify areas needing improvement in the customer service process.
- Resolved escalated customer complaints professionally, while adhering to company policies and procedures.
- Responded to client inquiries and resolved issues promptly.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
- Analyzed performance data to identify areas for improvement and growth.
- Implemented strategies to take advantage of new opportunities.
Education
BBA - International Business Management
Pontificia Universidad Católica Madre Y Maestra(PUCMM)
Santiago, República Dominicana 02-2022
Associate of Science - Business Administration
Centro De Tecnología Y Educación Permanente, TEP
Santiago, República Dominicana06-2019
Skills
- Microsoft Office skills
- Organizational skills
- Multitasking Abilities
- Product knowledge
- Business development and planning
- Interpersonal skills
- Problem-solving aptitude
- Product and service promotion
- Excellent communication
Languages
- English
- French
- Spanish
- Creole
Timeline
Selling Manager
PacnWood
02.2023 - 02.2025
Selling Agent Online
PacnWood
04.2022 - 02.2023
Supervising Agent
Data Vimenca
02.2019 - 08.2019
BBA - International Business Management
Pontificia Universidad Católica Madre Y Maestra(PUCMM)
Associate of Science - Business Administration
Centro De Tecnología Y Educación Permanente, TEP
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