Klinia Beard Lahoz

• Successfully managed multiple projects and brands simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Spearheaded end-to-end digital marketing projects across email, paid ads, affiliates, and e-commerce channels.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Acted as the main point of contact between internal teams and external stakeholders, ensuring smooth communication, aligned expectations, and timely deliverables.
• Managed client and partner relationships, responding to needs, resolving issues, and ensuring overall satisfaction and retention.
• Developed and maintained project timelines, briefs, and workflows in Asana, ensuring efficient task tracking and campaign execution.
• Collaborated cross-functionally with creative, performance, and operations teams to align marketing initiatives with broader brand and business goals.
• Led weekly status meetings and check-ins with stakeholders to ensure all deliverables were progressing as planned.
• Ensured brand consistency across all touchpoints by supporting teams with clear documentation, marketing calendars, and feedback cycles.
• Contributed to the ideation and execution of new campaign initiatives, collaborating with creative teams to bring concepts to life across multiple platforms.

· Direct the company by promoting teamwork, empowerment and effective task fulfillment, allowing to achieve more than 3 Million Dollars on net earnings annually

· Maintained team productivity (15+ employees) and quality of service by establishing and maintaining clear benchmarks

· Set and administered department budgets for expenditures, materials and labor

· Followed up with customers during and after services to verify satisfaction

· Decision making in all matters of the company

· Create and standardize new procedures and KPI’s regarding to service, sale parts, logistic, finance, Human Resources, and others

· Company goals execution and follow up

· Monitored performance metrics to identify areas of improvement.

· Human Resources Tasks (recruitment, inductions, various evaluations, performance follow ups, salary and benefits assignment/increases, holiday calendars, overtime hours report, and others)

· Continuously creating motivational programs and events for the employees (Fitness and Health Programs, Psychology Assessments, others)

· Plan and execute personnel activities (Christmas, Birthdays, Labor Day, Mother’s/Father’s Day and others).

· Deliver daily exceptional quality service in Concierge front desk area in several World Disney World Resorts

· Operate with different departments to guarantee guest satisfaction and fulfill costumer expectations

· Utilize excellent verbal and written communication at the time to interact with the guest, leaders and co workers

· Analyze conflicts and solve problems in a high volume area in order to obtaining good results

· Provide quality, true and clear information about what Disney has to offer to the guests

· Ability to deal with multiples situations under a high stress level environment

· Participate in new projects with high impact in our daily operations, such as: Magic bands

· Arranged for transportation to and from airport, train station and events for visitors

· Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining

· Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays

· Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety

· Maintained excellent attendance record, consistently arriving to work on time.