Klinia Beard Lahoz

· Spearhead end-to-end project management for e-commerce operations within the supplements and beauty industry, overseeing multiple projects simultaneously.

· Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

· Collaborate with cross-functional teams including marketing, supply chain, and IT to streamline processes and enhance operational efficiency.

· Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

· Provided guidance to team members regarding tasks assigned to them.

· Develop and implement strategies to improve website usability, customer experience, and conversion rates.

· Lead the planning and execution of product launches, ensuring seamless integration with existing platforms and systems.

· Monitor key performance indicators (KPIs) and utilize data-driven insights to identify opportunities for optimization and continuous improvement.

· Manage vendor relationships, negotiate contracts, and oversee third-party service providers to ensure quality and cost-effectiveness.

· Proficient in communications, organization, and project management tools, such as: Asana, Slack, Google Docs/Drive and Google Calendar/ Meetings Management, Shopify basic Admin features, Time Doctor and more.

· Communicated effectively with stakeholders to ensure project goals are met on time and within budget.

· Collaborate on human resources tasks for the operations team: recruitment (Upwork, Free Up and other Platforms), training, inductions, document collection and approval, and periodical evaluation performances)

· Collaborate with the financial team to prepare for the monthly accountant meeting: P/L, Expenses and COGs revision before meeting, lead meeting agenda and detail next steps and tasks that should be performed next by the team.

· Campaign Coordination: Development and execution of marketing campaigns across multiple channels, including social media (IG and FB), email (Klaviyo/ Figma for design), SMS (Attentive) and print for the retail’s distributors.

· Digital Marketing Management: Manage digital platforms, including websites and new landing pages creation (Shopify and Wordpress), social media accounts, and email marketing tools, by updating content, monitoring engagement, and analyzing performance metrics.

· Content Creation: Collaborate with the marketing team to create engaging content for various marketing materials, such as blog posts, social media posts, emails, and website copy.

· Podcast and Affiliates Management Support: coordinate podcast appearances and sponsorships, including scheduling interviews, preparing talking points, and tracking performance metrics to assess ROI.

· SMS and Klaviyo Management: coordinate the planning, execution, and optimization of SMS marketing campaigns, including segmentation, message creation, and scheduling, to engage customers and drive conversions.

· Assist in the management of Klaviyo email marketing campaigns, including template design, A/B testing, and automation workflows, to nurture leads and increase customer retention.

· Marketing Collateral Management: Maintain inventory and distribution of marketing collateral, such as brochures, flyers, and promotional items, ensuring availability for sales teams and events.

· Administrative Support: Provide administrative assistance to the owners, including scheduling meetings, managing calendars, preparing presentations, and handling correspondence, to ensure smooth operations and efficient workflow.

· Cross-Functional Strategy and Collaboration: Collaborate with internal teams to coordinate marketing efforts and support overall business objectives.

· Direct the company by promoting teamwork, empowerment and effective task fulfillment, allowing to achieve more than RD$60 Million on net earnings annually

· Maintained team productivity (15+ employees) and quality of service by establishing and maintaining clear benchmarks

· Set and administered department budgets for expenditures, materials and labor

· Followed up with customers during and after services to verify satisfaction

· Decision making in all matters of the company

· Create and standardize new procedures and KPI’s regarding to service, sale parts, logistic, finance, Human Resources, and others

· Company goals execution and follow up

· Human Resources Tasks (recruitment, inductions, various evaluations, performance follow ups, salary and benefits assignment/increases, holiday calendars, overtime hours report, and others)

· Continuously creating motivational programs and events for the employees (Fitness and Health Programs, Psychology Assessments, others)

· Plan and execute personnel activities (Christmas, Birthdays, Labor Day, Mother’s/Father’s Day and others).

· Deliver daily exceptional quality service in Concierge front desk area in several World Disney World Resorts

· Operate with different departments to guarantee guest satisfaction and fulfill costumer expectations

· Utilize excellent verbal and written communication at the time to interact with the guest, leaders and co workers

· Analyze conflicts and solve problems in a high volume area in order to obtaining good results

· Provide quality, true and clear information about what Disney has to offer to the guests

· Ability to deal with multiples situations under a high stress level environment

· Participate in new projects with high impact in our daily operations, such as: Magic bands

· Arranged for transportation to and from airport, train station and events for visitors

· Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining

· Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays

· Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety

· Maintained excellent attendance record, consistently arriving to work on time.