Kleiber Perez Montero

As an HR representative, I help employees with a variety of tasks to ensure their work experience runs smoothly. I assist with payroll information, answer questions about health benefits, and help new hires get their on boarding done. I also address any employee complaints and work to resolve them quickly. Additionally, I guide employees through their 401(k) and retirement plan options, helping them understand their benefits. My main goal is to provide clear answers and support to employees whenever they need it.

• Handled escalated calls efficiently, finding satisfactory resolutions.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their knowledge.
• Investigated and resolved customer inquiries and complaints quickly.
• learned how to be a leader while being floor support during high seasons.