KIMBERLY BLACKWOOD
Saint Albans,NY
Summary
Compassionate professional with extensive experience in social work, specializing in support for vulnerable populations. Expertise in crisis management, care coordination, and client advocacy. Proven track record of building trust with clients and managing high caseloads effectively. Achievements include enhancing client well-being through tailored care plans and efficient resource allocation.
Overview
27
27
years of professional experience
Work History
Case Manager
Adapt
New York, NY
12.2020 - Current
- Coordinate client assessments and developed individualized service plans.
- Monitor client progress and adjusted care strategies as needed.
- Provide crisis intervention and support during critical situations.
- Advocate for client needs within multidisciplinay teams.
- Educate clients about resources and community services available.
- Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintain accurate case records and documentation according to agency guidelines.
- Assess clients' needs, developed service plans and monitor progress towards goals.
- Provide referrals to appropriate health care providers or other community resources.
Site Coordinator
Goodwill Industries of Greater NY & NJ
, Astoria, NY
06.2013 - 11.2020
- Oversaw the training and supervising of six Rehabilitation Technicians.
- Created and composed resumes and curriculums.
- Identified client barriers to employment, devising strategies to overcome them.
- Formulated and implemented rehabilitation plans encompassing behavioral, housing, socialization and employment goals which led to a substantial increase in positive outcomes.
- Orchestrated on-site job coaching and the application of assistive devices for clients at their worksite significantly increasing retention.
- Interfaced with community based organizations to establish programs that did not exist previously that assisted persons with disabilities.
- Analyzed qualitative and quantitative data using data analysis tools to identify and validate research conclusions.
- Supported field research projects of large scope and complexity under guidance of leadership.
- Facilitated job development and boosted placement through employer outreach, skills matching and installing post-employment supports.
- Provided informative reports to management as requested.
- Sourced vendors, oversaw logistics and managed contracts using negotiation techniques.
- Communicated with local business owners and community members to facilitate use of resources.
Estate Manager
Byzzarro
St. Albans, NY
11.2009 - 05.2018
- Supervised onsite activities and delivered day-to-day instruction to estate staff.
- Hired and managed contractors for seasonal and monthly work.
- Organized design, coordination and completion of construction and renovation projects.
- Contacted, screened and interviewed vendors and negotiated compensation to meet budgetary requirements.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Conducted assessments to obtain information for participant-centered plan of care.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Protected patient data in alignment with HIPAA privacy protocols.
Case Manager-TANF
Edwin Gould Services for Children & Families
Brooklyn, NY
11.2004 - 06.2009
- Conferred with supervisor to review specific cases on a weekly basis.
- Launched outreach efforts until the optimal caseload had been secured.
- Met bi-monthly with families to perform needs assessment and follow-up.
- Conducted workshops on housing, job search, STD’s, and other contagious pathogens.
- Counseled individuals one-to-one requiring extra assistance.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Assessed cases for instances of abuse and neglect and took appropriate action.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Conducted assessments to obtain information for participant-centered plan of care.
Director of Marketing & Promotion
Young Legends, LLC
Binghamton, NY
02.2001 - 11.2004
- Developed and implemented the annual budget
- Negotiated and finalized artist contracts
- Marketed and promoted upcoming shows
- Represented managed staff contacted artist to negotiate deals with performance venues
- Created and implemented traditional marketing campaigns.
- Boosted sales by developing new product marketing strategies.
- Devised innovative strategies to drive customer engagement.
- Planned and produced highly effective experiential marketing events.
- Researched market competitors to identify potential new products and service opportunities.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
Eligibility Specialist
Human Services Department
New York, NY
02.1999 - 01.2001
- Entered client information and files into databases for further review and tracking.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Coordinated with other departments to promote prompt processing of client applications.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Managed intake of new claims and performed routine follow-ups.
- Gathered financial information from clients regarding income, assets and debts.
- Reviewed applications to verify client information and resolve discrepancies.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Processed benefits applications and documents for food stamps and medical assistance.
Education
MBA - Healthcare Administration
University of Phoenix Phoenix
05.2010
BA - Psychology
Hunter College (CUNY)
06.2000
Skills
- Individualized service planning
- Customer communication
- Community engagement
- Excel proficiency
- Microsoft applications
- Problem solving
- Mac and Windows expertise
- Crisis intervention
- Cloud computing
- Database management
- Team collaboration
- Compliance verification
Timeline
Case Manager
Adapt
12.2020 - Current
Site Coordinator
Goodwill Industries of Greater NY & NJ
06.2013 - 11.2020
Estate Manager
Byzzarro
11.2009 - 05.2018
Case Manager-TANF
Edwin Gould Services for Children & Families
11.2004 - 06.2009
Director of Marketing & Promotion
Young Legends, LLC
02.2001 - 11.2004
Eligibility Specialist
Human Services Department
02.1999 - 01.2001
MBA - Healthcare Administration
University of Phoenix Phoenix
BA - Psychology
Hunter College (CUNY)