Hi, I’m
Keterson Navarre
Santo Domingo este,República Dominicana
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced and diligent E-commerce and customer relations manager with over 15 years of experience maintaining seamless business operations in digital marketing, IT, engineering, and SaaS. Decisive planner with good communication and problem-solving abilities. Motivated to maintain customer satisfaction and contribute to company success. Successful at overseeing all stages of initiatives, building positive relationships and promoting products and services with innovative and forward-thinking approaches. Brings proven skills in online retail operations.
Overview
16
years of professional experience
Work History
Common-ServicesRemote
Customer Success Manager
07.2020 - Current
Job overview
- E-commerce: Help and support merchants succeed in their online business developing SaaS solutions for platforms such as Shopify, Amazon, PrestaShop and more.
Relevium Technologies INCQuebec (Remote)
Customer Relations Manager
07.2016 - 12.2022
Job overview
- Health and Wellness: In charge of overall customer satisfaction, managing the phone, email, chat, and social media support team
- Involved in some marketing and administrative task of our SaaS division
- Remote position, the company is based in Canada and operates in the USA.
Convergys/ConcentrixSanto Domingo
Customer Service Representative
04.2008 - 03.2016
Job overview
- Key responsibilities: Giving support in different level, customer service lever I and II, technical support, sales, and retention.
Education
Universidad Dominicana O&M
Industrial Engineering
01.2020
EXAE (O&M)
Supply Chain Management
06.2019
University Overview
Special workshop course in a series of 6 to obtain a Medical Device Manufacturing Certification
Global Action International
Diploma in Theology
01.2016
Pontificia Universidad Católica Madre y Maestra
Telematics
01.2008
ReleviumPrestaShopPontificiaDoNormaliensnRéunisxCollège Les Normaliens Réunis
High School Diploma
06.2005
Skills
- Customer Relations
- Tech-savvy / Digital Literacy
- E-commerce Management
- Sales & Marketing
- Great Communication Skills
- Client Relations
- CRM Software
- Product Management
- Agile Methodology
- Analytical and Methodical
- Problem-Solving Abilities
- Help Desk Support
- Training and Onboarding
- Digital Marketing
- Project Management Abilities
Languages
- Haitian Creole, Native
- French, Native
- English, Fluent
- Spanish, Fluent
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Haitian Creole
Proficient (C2)
C2
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Success Manager
Common-Services
07.2020 - Current
Customer Relations Manager
Relevium Technologies INC
07.2016 - 12.2022
Customer Service Representative
Convergys/Concentrix
04.2008 - 03.2016
Universidad Dominicana O&M
Industrial Engineering
EXAE (O&M)
Supply Chain Management
Global Action International
Diploma in Theology
Pontificia Universidad Católica Madre y Maestra
Telematics
ReleviumPrestaShopPontificiaDoNormaliensnRéunisxCollège Les Normaliens Réunis
High School Diploma