Health care
Keny Benjamin
Interpreter
Summary
Hardworking, passionate and Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Highly qualified professional with nearly a decade of experience in the field of interpretation. Determined job seeker eager to help team achieve company goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
OPI Freelance Interpreter
Lionbridgre/ Propio/ Globo/ Transperfect/ Voyce
Santo Domingo
03.2020 - Current
- Assisted foreign language-speaking clients with inquiries.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Customer Service Representative
United Nearshore operations
Santiago
07.2019 - 09.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Haitian Creole Interpreter
Eben Ezer Clinic/ Friends of Fort-Liberte/ADFE
Fort-Liberte
03.2014 - 04.2019
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor's Degree - Agronomy And Crop Science
North Haiti Christian University
Limbe 02.2014 - 06.2018
Advanced English Program - English Language
North Haiti Christian University
Limbe 02.2014 - 06.2016
Skills
Medical Terminology
Interests
Social services
Politics, Laws& Immigration
Foreign languages
Timeline
OPI Freelance Interpreter
Lionbridgre/ Propio/ Globo/ Transperfect/ Voyce
03.2020 - Current
Customer Service Representative
United Nearshore operations
07.2019 - 09.2019
Haitian Creole Interpreter
Eben Ezer Clinic/ Friends of Fort-Liberte/ADFE
03.2014 - 04.2019
Bachelor's Degree - Agronomy And Crop Science
North Haiti Christian University
02.2014 - 06.2018
Advanced English Program - English Language
North Haiti Christian University
02.2014 - 06.2016
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