Kenny St Marc
Sanibel,FL
Summary
Customer service and technical support specialist with over four years of experience delivering exceptional remote assistance and improving customer satisfaction in dynamic, fast-paced environments. Proven expertise in resolving complex technical and service-related issues across multiple platforms. Adept at translating technical information into clear, actionable solutions, fostering customer loyalty, and contributing to team success through effective communication and collaborative problem-solving.
Overview
7
7
years of professional experience
1
1
Language
Work History
Technical Support Advisor
VXI Global Solutions)
06.2023 - 02.2025
- Provided phone-based technical support, diagnosing and resolving issues related to iOS, macOS, smartphones, tablets, and PCs.
- Utilized CRM tools and knowledge bases to deliver real-time solutions, ensuring high customer satisfaction.
- Adapted communication style to connect with diverse customers, recognizing verbal and non-verbal cues to enhance support.
- Collaborated with team members to share knowledge, solve complex problems, and meet team performance goals.
Customer Service Representative
Uhaul
11.2021 - 03.2023
- Resolved customer complaints with empathy, improving customer loyalty and repeat business.
- Managed high-stress situations and resolved conflicts while maintaining professionalism.
- Enhanced customer satisfaction by addressing concerns promptly and providing accurate information.
- Developed strong product knowledge to make tailored recommendations based on customer needs.
Customer Service and Sales Representative
TTEC US Field
04.2018 - 05.2021
- Assisted customers in understanding coverage options and selecting appropriate products and services.
- Provided end-to-end customer service and sales support through inbound calls and follow-up outreach.
- Responded to inquiries with active listening and compassion, identifying upsell opportunities to meet customer needs.
Education
High School Diploma -
Fort Myers High School
Fort Myers 05.2001 -
Skills
Technical: iOS/macOS Troubleshooting, CRM Software (Zendesk, Freshdesk, Salesforce, HubSpot), Remote Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Advisor
VXI Global Solutions)
06.2023 - 02.2025
Customer Service Representative
Uhaul
11.2021 - 03.2023
Customer Service and Sales Representative
TTEC US Field
04.2018 - 05.2021
High School Diploma -
Fort Myers High School
05.2001 -