Kelvin García Vásquez

Trained in Microsoft Excel + R programming use and with knowledge of customer care oriented problem resolution.

Dedicated to excellent customer service and best-in-class collaboration.

Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Currently collaborating with a team of 55+ Credit Specialists across the Dominican Republic and Canada.
• Demonstrated excellent independent and team-oriented work, contributing to the success of the team.
• Proven self-motivation and a high sense of responsibility in managing diverse responsibilities.
• Successfully transitioned to the outbound team, enhancing decision-making processes and customer interactions.
• Assisted and coached co-workers to improve their performance, identifying coaching opportunities for leadership.
• Achieved a remarkable 17 percent increase in approval rates over the last 7 months.
• Recognized as the top-performing Credit Specialist in October on my, leading to an invitation to join the outbound team.

• Regularly perform stand-up comedy at the only Comedy Club in the Dominican Republic during spare time.
• Creative storytelling and comedic timing.
• Public speaking and audience engagement.
• Adaptability to different performance environments.
• Positive perspective and ability to turn challenges into humor.
• Cross-referencing and parody skills in material development.

-Carlos Sepulveda, Assistant Manager Credit Solutions PE Team. Phone number: 849-621-6394
-Leonel Espinal former Comcast Operations Manager Teleperformance, current manager
for RBBO Documentation Scotia GBS. Phone number: 809-488-8289
-Emely Carreras, former Team Manager of Operations & Team Manager
of Process Innovation & Content at Newtech Global.
-Currently Call Center Coordinator of Experience at ARAJET Airline.
Phone number: 809-853-1671.