Kelly Sousa
WOODLAND,WA
Summary
Personable, focused to be highly effective at building retention by winning customer loyalty. Flexible and adaptable team player with hard working mentality.
Overview
2026
2026
years of professional experience
Work History
Labcorp
Labcorp
2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Postal Support Employee
United States Post Office
Woodland, WA
06.2022 - Current
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Delivered mail to residents and business within assigned area.
Delivery Driver
New Kingston Logistics
Portland, Oregon
11.2021 - 05.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Recorded pertinent delivery information needed for accurate tracking.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Table Games Dealer
Ilani Resort
Woodland, WA
04.2017 - 09.2021
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Line Cook
Lucky 21 / Oak Tree Restaurant
Woodland, WA
09.2015 - 03.2017
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
Kitchen Manager & Cook, Bartender, Server
Old Town Bar & Grill
Woodland, WA
02.2009 - 09.2015
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Server
Cougar Bar & Grill
Cougar, WA
04.2012 - 06.2012
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Served food and beverages to patrons and immediately remedied issues with orders.
Front Office Administrator
J's Custom Projects
Vancouver, WA
08.2007 - 05.2008
- Managed clerical needs of company employees, including copying, faxing and file management.
- Responded to telephone inquiries from clients, vendors and the public.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Maintained personnel records, including applications, performance reports, payroll records, and medical files.
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
- Responded to requests for immediate office support, such as a data searches, office memo drafts.
Graveyard manager / Cashier / Deli
Paradise Truck Stop
La Center, WA
05.2007 - 08.2007
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
- Built and maintained working relationships with peers and upper management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Mfg Technician
G. Loomis
Woodland, WA
11.2005 - 05.2007
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Restored product condition using proven techniques.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Order Selector
Dollar Tree Warehousa
Ridgefield, WA
05.2005 - 09.2005
- Used handheld scanners to key in data for packages.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Deli Manager / Cook
Gorilla Grill @ the La Center Chevron
La Center, WA
05.2004 - 05.2005
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Casino soft-counter (counted money & chips)
Last Frontier / New Phoenix Casino
La Center, WA
08.1999 - 04.2004
Education
Table Games (Roulette And Carnival Games)
Ilani Dealer's Training
Ridgefield, Washington03.2017
Executive Legal Administration - Business
Chase Business College
Vancouver, WA1986
Skills
- 10-Key Knowledge
- Typing, Filing, Phones
- Microsoft Office, Excel
- Excellent Communication Skills
- Superb Customer Service Skills
- Very organized, detail oriented, able to multi-task, very little supervision required
- Enjoy being part of a team
- Friendly and outgoing, like to work
- Flexible schedule
- Card shuffling
- Payout procedures
- Roulette dealing
Timeline
Postal Support Employee
United States Post Office
06.2022 - Current
Delivery Driver
New Kingston Logistics
11.2021 - 05.2022
Table Games Dealer
Ilani Resort
04.2017 - 09.2021
Line Cook
Lucky 21 / Oak Tree Restaurant
09.2015 - 03.2017
Server
Cougar Bar & Grill
04.2012 - 06.2012
Kitchen Manager & Cook, Bartender, Server
Old Town Bar & Grill
02.2009 - 09.2015
Front Office Administrator
J's Custom Projects
08.2007 - 05.2008
Graveyard manager / Cashier / Deli
Paradise Truck Stop
05.2007 - 08.2007
Mfg Technician
G. Loomis
11.2005 - 05.2007
Order Selector
Dollar Tree Warehousa
05.2005 - 09.2005
Deli Manager / Cook
Gorilla Grill @ the La Center Chevron
05.2004 - 05.2005
Casino soft-counter (counted money & chips)
Last Frontier / New Phoenix Casino
08.1999 - 04.2004
Table Games (Roulette And Carnival Games)
Ilani Dealer's Training
Executive Legal Administration - Business
Chase Business College
Labcorp
Labcorp
2023 - Current