Kelly BOWERS
Corpus Christi,TX
Summary
Dynamic Department Head at Hobby Lobby with a proven track record in staff development and operational excellence. Expert in inventory management and fostering teamwork, I streamlined processes, reducing waste significantly. Committed to enhancing customer satisfaction through effective training and mentoring, I consistently achieved sales targets while promoting a positive work environment.
Overview
25
25
years of professional experience
Work History
Department Head
Hobby Lobby
02.2010 - 09.2025
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Outside Lawn and Garden Associate
Home Depot
04.2000 - 02.2010
- Assisted customers in selecting appropriate lawn and garden products, enhancing satisfaction and sales.
- Maintained knowledge of seasonal inventory to optimize product displays and availability.
- Trained new associates on customer service techniques and product knowledge for improved team performance.
- Organized and restocked merchandise to ensure a visually appealing shopping environment.
- Advised customers on landscape planning and maintenance techniques, fostering long-term customer relationships.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Provided guidance on pest control solutions, empowering customers to protect their lawns and gardens effectively.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Streamlined store cleanliness by routinely organizing shelves and removing debris from walkways.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Educated customers on proper plant care techniques, resulting in healthier gardens for clients.
- Assisted customers with plant selection, ensuring proper fit for their specific needs and environments.
- Located desired items by checking with sister locations and other departments.
- Increased repeat business through exceptional customer service and follow-up support on lawn care inquiries.
- Boosted sales in the Lawn and Garden department by offering personalized product recommendations.
- Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
- Enhanced customer satisfaction by providing knowledgeable advice on lawn and garden care.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Maintained walkways and paths throughout gardens for safe navigation.
- Identified and controlled pests and diseases to keep gardens healthy.
Education
Associate of Science - Ornamental Horticulture
Ricks College
Rexurg Idaho05-1977
Skills
- Assignment delegation
- Staff development
- Cashier support
- Sales expertise
- Safety and security
- Task delegation
- Rules and regulations
- Strategies and goals
- Retail management
- Time management
- Training and mentoring
- Team building
- Product restocking
- Personnel management
- Order processing
- Personnel training and development
- Departmental rapport
- Departmental activities
- Retail
- Professional and courteous
Timeline
Department Head
Hobby Lobby
02.2010 - 09.2025
Outside Lawn and Garden Associate
Home Depot
04.2000 - 02.2010
Associate of Science - Ornamental Horticulture
Ricks College