Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly BOWERS

Corpus Christi,TX

Summary

Dynamic Department Head at Hobby Lobby with a proven track record in staff development and operational excellence. Expert in inventory management and fostering teamwork, I streamlined processes, reducing waste significantly. Committed to enhancing customer satisfaction through effective training and mentoring, I consistently achieved sales targets while promoting a positive work environment.

Overview

25
25
years of professional experience

Work History

Department Head

Hobby Lobby
02.2010 - 09.2025
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
  • Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Outside Lawn and Garden Associate

Home Depot
04.2000 - 02.2010
  • Assisted customers in selecting appropriate lawn and garden products, enhancing satisfaction and sales.
  • Maintained knowledge of seasonal inventory to optimize product displays and availability.
  • Trained new associates on customer service techniques and product knowledge for improved team performance.
  • Organized and restocked merchandise to ensure a visually appealing shopping environment.
  • Advised customers on landscape planning and maintenance techniques, fostering long-term customer relationships.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Provided guidance on pest control solutions, empowering customers to protect their lawns and gardens effectively.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Helped customers choose optimal trees, shrubs, and flowers based on current needs.
  • Streamlined store cleanliness by routinely organizing shelves and removing debris from walkways.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Educated customers on proper plant care techniques, resulting in healthier gardens for clients.
  • Assisted customers with plant selection, ensuring proper fit for their specific needs and environments.
  • Located desired items by checking with sister locations and other departments.
  • Increased repeat business through exceptional customer service and follow-up support on lawn care inquiries.
  • Boosted sales in the Lawn and Garden department by offering personalized product recommendations.
  • Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
  • Enhanced customer satisfaction by providing knowledgeable advice on lawn and garden care.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Identified and controlled pests and diseases to keep gardens healthy.

Education

Associate of Science - Ornamental Horticulture

Ricks College
Rexurg Idaho
05-1977

Skills

  • Assignment delegation
  • Staff development
  • Cashier support
  • Sales expertise
  • Safety and security
  • Task delegation
  • Rules and regulations
  • Strategies and goals
  • Retail management
  • Time management
  • Training and mentoring
  • Team building
  • Product restocking
  • Personnel management
  • Order processing
  • Personnel training and development
  • Departmental rapport
  • Departmental activities
  • Retail
  • Professional and courteous

Timeline

Department Head

Hobby Lobby
02.2010 - 09.2025

Outside Lawn and Garden Associate

Home Depot
04.2000 - 02.2010

Associate of Science - Ornamental Horticulture

Ricks College

Similar Profiles

CREATE PROFILE
Kelly BOWERS