Katherine Reyes
Philadelphia ,Pennsylvania
Summary
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
- Dedicated, Reliable, Dynamic, Energetic, Organized, and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers.
- Self-motivated and dependable while achieving high performance with minimal supervision.
- Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive experience handling transaction with cash debit and credit cards and gifts cards.
- Brings more the 8 years' experience managing fast-paced, front desk operations and cash handling .
- Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Secretary Manager
Wholesale dairy company inc.
Levittown, Pennsylvania
03.2019 - 02.2023
- Scheduled over then 30 employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Created reports and other materials for executive staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Trained and guided team to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
Cashier Customer Service
GONZALEZ MULTISERVICES INC.
03.2015 - 01.2019
- Provided telephone reception for important and time-sensitive calls.
- Maintained the cash register, accepted payments.
- Process and verify payments involving transfers, electronic funds and wire transfers.
- Help customers in person and telephonically.
- Selling and activating of phone cards.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- make money transactions to other international countries.
Cashier Customer Service
FINE FARE SUPERMARKETS.
02.2013 - 01.2015
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
- Processed merchandise returns and exchanges.
- Helped more of 50 customers for day select products that best fit their personal needs.
- Managed cash stock and inventory balances accurately.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed store, which included counting cash drawers.
Education
High School Diploma -
Liceo Regino Camilo
2011
Skills
- Bilingual (Spanish/ English)
- Sensitive material handling
- More than 8 years of experience in cashier cash handling
- 4 years of Account Management experience manager and supervision of staff
- Driver's license class " C "
- Strong interpersonal skills
- Microsoft Office Suite
- Cash deposit preparation
- Overseeing office activity
Timeline
Secretary Manager
Wholesale dairy company inc.
03.2019 - 02.2023
Cashier Customer Service
GONZALEZ MULTISERVICES INC.
03.2015 - 01.2019
Cashier Customer Service
FINE FARE SUPERMARKETS.
02.2013 - 01.2015
High School Diploma -
Liceo Regino Camilo
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