Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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KARLENYS ARIAS

Santo Domingo Este,Dominican Republic

Summary

Highly organized and detail-oriented with excellent time management skills. Proactive and self-motivated, with a strong ability to take initiative and drive results. Outstanding writing abilities, with experience in creative writing and healthcare communications. I'm passionate when it comes to provide customers the best experience regarding their queries. I've also participated in numerous workshops including ''Time Management'', ''Changes in the workplace''.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hire Horatio CX
Santo Domingo, Dominican Republic
03.2022 - 02.2025
  • I gained three years of experience in customer service and team supervision.
  • I started as a Customer Service Representative (2 years), handling various client accounts.
  • Later advanced to a Team Supervisor role (10 months).
  • My responsibilities included mentoring new hires, providing floor support, and ensuring high-quality service delivery.
  • Additionally, I worked as an auditor, reviewing order submissions with a strong focus on accuracy and attention to detail.

Education

High School -

Santa Rosa de Lima school
Santo Domingo Este, Dominican Republic
01.2016

TERM STUDENT - CINEMATOGRAPHY AND AUDIOVISUAL, FILM

UNIVERSIDAD AUTÓNOMA DE SANTO DOMINGO (UASD)
Dominican Republic

Skills

  • Microsoft 365 Programs
  • Employee training
  • Google Sheets
  • Zendesk CRM Software

Languages

  • Spanish, Fluent / Native
  • English, Advance

References

  • Ángel Alcántara, Senior Manager, (1-809) 991-2145
  • Yeudis Cruz, Manager, (1-829) 872-7645

Timeline

Customer Service Representative

Hire Horatio CX
03.2022 - 02.2025

High School -

Santa Rosa de Lima school

TERM STUDENT - CINEMATOGRAPHY AND AUDIOVISUAL, FILM

UNIVERSIDAD AUTÓNOMA DE SANTO DOMINGO (UASD)

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KARLENYS ARIAS