Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Guzman

Customer Service And Sales Agent
Santo Domingo Este

Summary

Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem-solving and technical support. Adept at enhancing client satisfaction through clear communication and effective complaint resolution. Recognized for delivering tailored solutions and fostering positive client relationships, ensuring seamless service experiences.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Prequalifications Agent

Broadway Support Sevices
12.2023 - 01.2025
  • Informed clients of policies and procedures.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Conducted analysis to pinpoint client needs, leading to tailored service offerings.

Tech Support Agent

Concentrix
02.2023 - 11.2023
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved complex technical issues for better client experience and smoother operations.
  • Documented support interactions for future reference.
  • Activated accounts for clients interested in new services.
  • Process payments for the customers accounts.

Bank Customer Service Representative

Teleperformance
07.2022 - 12.2022
  • Collected feedback from customers to help improve service delivery and banking processes.
  • Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
  • Educated customers about available services, products and bank resources.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.

Tech Support, Billing and Sales Agent

Teleperformance
06.2021 - 07.2022
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helps costumers process payments.
  • Offer support in fixing any trouble with their equipment.

Education

Bachelor's Degree in Clinical Psychology - Clinical Psychology

Universidad Dominicana O&M
Santo Domingo
05.2001 -

High School Diploma -

Colegio Utesuiano De Estudios Integrados
Santo Domingo, Dominican Republic
05.2001 -

Skills

Problem-solving

Customer service and care

Positive attitude

Clear communication

Customer complaint resolution

Problem-solving skills

Critical thinking

Organizational skills

Call management

Service support

Technical support

Documenting information

Timeline

Prequalifications Agent

Broadway Support Sevices
12.2023 - 01.2025

Tech Support Agent

Concentrix
02.2023 - 11.2023

Bank Customer Service Representative

Teleperformance
07.2022 - 12.2022

Tech Support, Billing and Sales Agent

Teleperformance
06.2021 - 07.2022

Bachelor's Degree in Clinical Psychology - Clinical Psychology

Universidad Dominicana O&M
05.2001 -

High School Diploma -

Colegio Utesuiano De Estudios Integrados
05.2001 -

Similar Profiles

CREATE PROFILE
Karla Guzman Customer Service And Sales Agent