Karina Hernandez Arciniega
Santo Domingo ,28
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Alorica
Santo Domingo, Churchill
02.2024 - 11.2024
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Advocate Member Service Representative
Teleperformance
Santo Domingo Oeste
05.2023 - 12.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reviewed new account applications to verify eligibility of prospective members.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Teleperformance hispaniola
Santo Domingo
11.2021 - 11.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Lic Gregorio Javier Angulo Guridi
Villa Altagracia12-2013
Some College (No Degree) - Executive Secretary
Infotep
Villa AltagraciaSome College (No Degree) - English Language
Unapec
Santo DomingoSome College (No Degree) - Computer Science
Infotep
Computer ScienceSome College (No Degree) - Sales
Infotep
VIlla AltagraciaSkills
- Service support
- Application support
- Issue escalation
- Product knowledge
- Technical troubleshooting
- Script adherence
- Verbal and written communication
- Technical support
- Active listening
- Issue troubleshooting
Timeline
Technical Support Representative
Alorica
02.2024 - 11.2024
Advocate Member Service Representative
Teleperformance
05.2023 - 12.2023
Customer Service Representative
Teleperformance hispaniola
11.2021 - 11.2022
High School Diploma -
Lic Gregorio Javier Angulo Guridi
Some College (No Degree) - Executive Secretary
Infotep
Some College (No Degree) - English Language
Unapec
Some College (No Degree) - Computer Science
Infotep
Some College (No Degree) - Sales
Infotep
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