Karelin Esther Carrasco Vilchez

• Clarified the aim of medications, tests, procedures, and treatments to enhance understanding for non-English speaking patients.
• Provided interpreting assistance to physicians upon request.

• Collected deposits or payments and arranged for billing.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Monitored customer satisfaction levels through surveys and other feedback mechanisms.
• Followed up with customers to ensure their issues were resolved satisfactorily.

• Calculated premiums and established payment methods.
• Maintained accurate records of customer interactions, including policy details and payment history.
• Monitored clients' insurance coverages to ensure changing needs were met.

Subject Matter Expert (SME)

• Developed comprehensive documentation related to processes, procedures, and protocols for handling customers' inquiries or complaints.
• Provided guidance and assistance to junior level staff members when needed.

Temporary Recruitment Sourcer

• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Assessed candidate qualifications through phone screens, video interviews, and other methods.