Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Junisette Encarnacion

Psychologist
Santo Domingo Este

Summary

As an HR Generalist with a focus on employee relations, I support the workforce throughout their employment lifecycle, from the onboarding to promotions and offboarding. I facilitate positive workplace interactions, manage escalations, and ensure compliance with labor laws and company policies. Partnering closely with management, I help creating a respectful and compliant work environment that supports growth and well-being balanced with the company's needs and goals.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

HR Generalist

Alorica
03.2022 - Current
  • Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Ensure compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Serve as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Enhance workplace culture by promoting diversity, inclusion, and open communication initiatives.

Receptionist

Alorica
06.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Customer Service Representative

Alorica
11.2017 - 06.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

UTESA
Santo Domingo
05.2001 -

Skills

HR policies and procedures

Onboarding and orientation

Labor relations

Organizational development

Employment law compliance

Employee counseling

Employee relations management

Conflict resolution tactics

Certification

Emotional Intelligence

Timeline

Local Labor Law and Social Security

06-2022

HR Generalist

Alorica
03.2022 - Current

Receptionist

Alorica
06.2021 - 03.2022

Emotional Intelligence

05-2020

Customer Service Representative

Alorica
11.2017 - 06.2021

Bachelor of Science - Psychology

UTESA
05.2001 -
Junisette EncarnacionPsychologist