Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Junior Tavarez

Experienced Customer Service Rep
Reading,Pensylvania

Summary

Proven track record in enhancing customer satisfaction and exceeding sales targets, notably at T-Mobile. Skilled in sales presentations and building rapport, I excel in developing tailored solutions and managing high-stress situations. Achievements include significant repeat business through exceptional service and strategic sales approaches. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Sales Agent Representative

T-Mobile
Reading, PA
07.2023 - Current
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Service Representative

Optimum
Reading, PA
01.2020 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Supervisor

Dominos Pizza Inc.
01.2018 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Bachelor of Science - Computer Science

Bronx Community Collage
Bronx, New York
05.2001 -

High School Diploma -

New Explorers Highschool
New York
05.2001 -

Skills

Sales Presentations

Technical skills

Building rapport

Sales Strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Agent Representative

T-Mobile
07.2023 - Current

Customer Service Representative

Optimum
01.2020 - 01.2022

Supervisor

Dominos Pizza Inc.
01.2018 - 01.2020

Bachelor of Science - Computer Science

Bronx Community Collage
05.2001 -

High School Diploma -

New Explorers Highschool
05.2001 -
Junior TavarezExperienced Customer Service Rep