Summary
Work History
Education
Skills
Timeline
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Junior Remy

Junior Remy

Customer Service Representative
Santiago De Los Caballeros ,Santiago

Summary

Dynamic Patient Service Representative with proven success at CVS Specialty Pharmacy, excelling in insurance verification and appointment scheduling. Recognized for exceptional customer service and conflict resolution skills, fostering trust and loyalty among patients. Achieved streamlined processes that enhanced patient satisfaction and reduced wait times, ensuring compliance with HIPAA regulations.

Work History

Patient Service Representative

CVS Specialty Pharmacy
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Verified insurance eligibility and coverage for patients.
  • Used Software to schedule appointments.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Built and maintained positive working relationships with patients and staff.

Customer Sales Representative

Balsam Hills
  • Assisted call-in customers with questions and orders.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Emphasized product specifications to meet customer needs.

Collections Agent

Premium Capital Management
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Used probing techniques to determine debtors' reasons for delinquency.

Customer Service Representative

CCD Call Center
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Plumbing & Carpentry

Lincoln Tech Trade School
Levittown PA

High School Diploma -

George Westinghouse High School
Brooklyn New York
06-1997

Skills

Customer service

HIPAA compliance

Insurance verification

Insurance verifying

Appointment scheduling

Patient confidentiality

Payment collection

Scheduling appointments

Medical insurance

Conflict resolution

Medical billing

Patient education

FLUENT IN LANGUAGE

Language fluency

Phone etiquette

Data protection

Patient follow-up

Flexible schedule

Payment processing

Fee collection

Patient identity verification

Timeline

Patient Service Representative

CVS Specialty Pharmacy

Customer Sales Representative

Balsam Hills

Collections Agent

Premium Capital Management

Customer Service Representative

CCD Call Center

No Degree - Plumbing & Carpentry

Lincoln Tech Trade School

High School Diploma -

George Westinghouse High School

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Junior RemyCustomer Service Representative