Junior Minaya
New York
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. A strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Director of Oparation
JR Luxury NYC
08.2015 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
Security Manager
Hilton Hotels Corporation
05.2013 - 05.2014
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
- Checked fire and life safety systems and equipment for proper placement at properties.
Onsite Director
Securitas Security Services USA
10.2010 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Education
Associate of Applied Business - Business Administration And Management
New York City Collage of Technology
Brooklyn, New YorkSkills
- Project Management
- Operations Management
- Contract Management
- Staff Management
- Logistics Management
- Charismatic Leader
- Strategic Planning
- Event Planning
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Director of Oparation
JR Luxury NYC
08.2015 - Current
Security Manager
Hilton Hotels Corporation
05.2013 - 05.2014
Onsite Director
Securitas Security Services USA
10.2010 - 08.2015
Associate of Applied Business - Business Administration And Management
New York City Collage of Technology
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