Junior Feliz
Santo Domingo,Dominican Republic
Summary
Passionate about data management, I'm a dedicated professional with a strong eagerness to learn and the ability to lead cross-functional teams. I have experience providing data entry and virtual assistance, ensuring accuracy and efficiency in all tasks while supporting teams with administrative and operational needs. Thorough Account Associate proficient in opening and updating accounts, managing deliveries, and updating records. Tech-savvy team player with good customer service and conflict resolution skills. Seeking a new position with room for advancement. Results-oriented and organized with top-notch planning and problem-solving abilities. Well-versed in managing accounts in high-volume environments.
Overview
8
8
years of professional experience
Work History
Account Associate
Pestrol NYC
New York, New york
01.2025 - Current
- Coordinated scheduling of equipment maintenance activities.
- Analyzed maps for efficient routing of deliveries as well as road conditions such as traffic or construction delays.
- Managed client accounts, ensuring timely communication and service delivery.
- Coordinated pest control schedules, optimizing technician assignments for efficiency.
- Assisted clients with service inquiries, providing accurate information and support.
- Updated records and tracking spreadsheets using software.
- Opened, changed and closed customer accounts.
- Maintained accurate records of all transactions within the accounting system software.
- Assisted customers with product selections and inquiries.
- Handled customer complaints in a professional manner.
SPECIALIST
Bayada Home Health
06.2023 - 10.2024
- Coordinated patient care plans with healthcare teams and families.
- Documented patient progress and maintained accurate records in systems.
- Participated in ongoing training and compliance activities.
- Generated reports to track performance metrics of team members.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Virtual Assistant
Snap Finance
06.2022 - 05.2023
- Managed customer inquiries through email and phone communication.
- Assisted in maintaining accurate records and updating databases.
- Collaborated with departments to streamline administrative processes.
- Answered telephones and emails, replying to customer, and vendor inquiries and issues quickly and effectively.
- Created invoices and tracked payments received from customers.
Financial Customer Support
FEDEX
01.2018 - 06.2022
- Provided customer service support to team members when needed.
- Provided customer service support by responding to inquiries in a timely manner.
- Maintained smooth and efficient office operations by coordinating support administrative, accounting and customer service tasks.
- Maintained accurate records of customer transactions, invoices and other financial documents.
- Provided technical support to customers via phone or online chat channels.
Customer Success Agent - Virtual Assistant
- Assist customer with various inquiries.
- Process payments.
- Follow up customer cases.
- Schedule pickup appointments with customers.
Education
IT Essentials - Comptia A+
Cisco Virtual Academy
Santo Domingo03-2018
Some College (No Degree) - Software Engineering
Las Americas Institute of Technology
Santo DomingoCertificate - Data Analysis
Edutec
Santo DomingoSkills
- Good communication
- Team worker
- Problem resolution
- Highly skilled in using Microsoft Office tools
- Competitive spirit
- Driven by results
- Data analysis
- Schedule adaptability
- Customer relationship management
- Administrative organization
- Effective communication
- CRM software
- Sales
- Professionalism
- Customer account management
- Power BI
- Data entry
- Microsoft Excel expertise
- Microsoft office proficiency
More Information
Spanish, Native, English, C2 level, Good communication, Team worker, Problem resolution, Highly skilled in using Microsoft Office tools, Competitive spirit, Driven by results, Data analysis, Full time job seeker, Bilingual, Schedule adaptability
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Account Associate
Pestrol NYC
01.2025 - Current
SPECIALIST
Bayada Home Health
06.2023 - 10.2024
Virtual Assistant
Snap Finance
06.2022 - 05.2023
Financial Customer Support
FEDEX
01.2018 - 06.2022
Customer Success Agent - Virtual Assistant
IT Essentials - Comptia A+
Cisco Virtual Academy
Some College (No Degree) - Software Engineering
Las Americas Institute of Technology
Certificate - Data Analysis
Edutec