Junior Avilma
Miami,FL
Summary
Dedicated customer service representative with 4 years of experience providing exceptional support through phone, email, and live chat interactions, consistently exceeding customer satisfaction targets by resolving complex issues promptly.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SC Contact Center (colony Brand)
10.2024 - 02.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Arise
08.2022 - 09.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Customer
Nexrep
03.2020 - 07.2022
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Edison Senior Higher
Miami 08-2017
Skills
- Account updating
- Scheduling
- Complaint resolution
- Product knowledge
- Customer relationship management (CRM)
- Relationships building
- Multitasking and organization
- Empathy and patience
- Typing proficiency
- Punctuality and reliability
- Customer relations
- Filing
Multilingual Communication (English, French, Spanish, Haitian Creole)
Multilingual Communication (English, French, Spanish, Haitian Creole)
LANGUAGES
• English: Fluent
• French: Fluent
• Spanish: Fluent
• Haitian Creole: Fluent
Timeline
Customer Service Representative
SC Contact Center (colony Brand)
10.2024 - 02.2025
Customer Service Representative
Arise
08.2022 - 09.2023
Customer
Nexrep
03.2020 - 07.2022
High School Diploma -
Edison Senior Higher
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