Junior Avilma

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Conducted regular follow-up calls with customers after resolving their issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Strengthened customer retention by offering discount options.
• Answered customer inquiries and provided accurate information regarding products and services.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Developed positive relationships with customers through friendly interactions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries via phone, email, and chat.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Maintained updated knowledge through continuing education and advanced training.

• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Achieved cost-savings by developing functional solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved customer complaints promptly and efficiently.
• Provided exceptional customer service to ensure customer satisfaction.

Highly skilled bilingual customer service and medical interpretation professional with extensive experience in facilitating clear and culturally sensitive communication in healthcare and customer support environments. Proficient in English, French, Spanish, and Haitian Creole, with a strong background in resolving customer inquiries, ensuring confidentiality, and delivering exceptional service in high-pressure settings. Recognized for accuracy, professionalism, and empathy in bridging language barriers.