Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Work Availability
Timeline
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JULIE BARKALOW

DAYTON,OHIO

Summary

Seasoned professional with a robust background in customer service and property management, notably with CareSource and Maplewood Manor Apartments. Excelled in roles requiring active listening, adaptability, and project management, significantly enhancing operational efficiency.

Proven track record in mentoring, issue resolution, and driving customer satisfaction. Skilled in accounting and adept at leveraging marketing strategies to achieve business goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Call Center Customer Care Advocate 2

CareSource
01.2018 - Current
  • Trained in Provider Services assisting providers in Ohio, Indiana and Georgia Medicaid
  • Provides excellent customer service by using proven listening techniques to the caller
  • Ensures compliance with company standards and State regulations
  • Functions as a mentor and source of helpful information for new and existing employees
  • Accurately documented, researched and resolved customer service issues
  • Preformed duties in line with ability to earn the privilege by working remotely before all employees were sent home

Property Manager

Maplewood Manor Apartments
Dayton , Ohio
01.2017 - Current
  • Completed lease applications and verifications, notifying prospects of results.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Planned, scheduled and coordinated general maintenance or repairs for the apartments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.

Owner/Partner

CitiMark Management Company
Dayton, Ohio
06.2008 - 12.2016
  • Managed various condo and apartment properties
  • Participated in and facilitated meetings with vendors
  • Performed management services for several LIHTC and project-based section 8 properties
  • Trained staff appropriate leasing duties in order to show apartments
  • Handled tenant relations (Assisted in signing tenants up for PIP, HEAP, other various community-based resources)
  • Set appointments and managed bookkeeping records
  • Facilitated owner meetings in order to develop business strategies

Trainer

GM Truck and Bus
Moraine, Ohio
12.1994 - 06.2008
  • Trained employees to perform various paint house duties
  • Maintained a knowledgebase on the policies and procedures for the company
  • Drove a forklift to load and unload supplies
  • Group leader for developing new company regulations and procedures

Education

Associate of Applied Science -

Sinclair Community College
Dayton, Ohio
06.2011

Skills

  • Active learning
  • Upselling techniques
  • Active listening
  • Project management
  • Customer service
  • Adaptability and flexibility
  • Issue escalation
  • Marketing Campaign Management
  • Accounting and bookkeeping

Certification

  • Real Estate License, 06/15
  • Pool Operator License, 10/01/14
  • Call Center, 06/01/11
  • Software Application, 06/01/11
  • Hud Certification, 06/01/08

Affiliations

  • Swimming
  • Activities including museums and hiking with grandkids
  • Enjoy plays and concerts

Accomplishments

  • Received several dozen all hearts awards from CareSource
  • Networking award form the Greater Dayton Real Estate Investor Association

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Customer Care Advocate 2

CareSource
01.2018 - Current

Property Manager

Maplewood Manor Apartments
01.2017 - Current

Owner/Partner

CitiMark Management Company
06.2008 - 12.2016

Trainer

GM Truck and Bus
12.1994 - 06.2008

Associate of Applied Science -

Sinclair Community College

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JULIE BARKALOW