Juliana María Maldonado Brujan
Bavaro Punta Cana ,La Altagracia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Unlimited Vacation Club
Bavaro, Punta Cana, La Altagracia
03.2023 - Current
- Communicate with our members prior to arrival to collect the special requests, like birthdays, anniversaries, etc. As any other questions they may have before arriving at the hotel.
- Check in process.
- Answered incoming calls regarding membership benefits and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Contacted customers about potential service upgrades, new services, or special requests.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Supervisor
Dreams Palm Beach
Bavaro, Punta Cana, La Altagracia
04.2017 - 02.2023
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Education
Bachelor of Arts - Foreign Language Education
Universidad Nacional Evangelica
Santo Domingo, Dom. Republica06-2018
Skills
- Member correspondence
- Membership renewals
- Dispute resolution
- Tracking complaints
- Customer support
- Service recommendations
- Team work
- Issue resolution
- Service upselling
Accomplishments
- Supervisor of the year 2022
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Member Service Representative
Unlimited Vacation Club
03.2023 - Current
Customer Service Supervisor
Dreams Palm Beach
04.2017 - 02.2023
Bachelor of Arts - Foreign Language Education
Universidad Nacional Evangelica