Juliam Lugo Fortunato
4th St #2, Villa Faro, SDE
Summary
Being able to be in a position that allows me to provide efficient service and humane treatment contributing to the successful development of the company.
Overview
4
4
years of professional experience
Work History
Operations agent
Teleperformace Dominicana
08.2020 - 01.2021
- Support and sale of articles related to the Brand and personalized customer services via telephone
Selection Specialist
Teleperformace Dominicana, ITAL
01.2021
- Analyze, hire, and follow up on candidates who meet the requirements for the position and requested by the company
- Also provide the hiring manager with continuous follow up of my process during the labor journey
- Review the applicant profile such as education, background, personal skills, computer skills, etc
- Responsible of the onboarding process.
Human resources representative
MEDICOOP
12.2022 - 01.2023
- Analyze, hire, and follow up on candidates who meet the requirements for the position and requested by the company
- Responsible of the whole hiring process.
Sales representative
American Airlines
03.2023 - Current
- Sell flights to the customers that call the airline
- Help customers with each problem that they could have by the moment with their flights
- Also provide a satisfying treatment to all the customers when making a purchase
- Continually meet targets and sales goals per month.
Human Resources Assistant
Servair RD
07.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
Education
Primary and secondary education -
Liceo Escuela Nuestra Señora del Carmen
Cabin Crew -
Tripulantes VIP
01.2023
Journalism -
Universidad Autonoma de Santo Domingo
01.2018
Skills
- Management Skills
- Creativity
- Critical Thinking
- Leadership
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Idcard
402-3084065-0
References
- Ing. Jennifer Osorio, 829-869-3865
- Lic. Michelle Marte, 829-685-9052
Timeline
Human Resources Assistant
Servair RD
07.2024 - Current
Sales representative
American Airlines
03.2023 - Current
Human resources representative
MEDICOOP
12.2022 - 01.2023
Selection Specialist
Teleperformace Dominicana, ITAL
01.2021
Operations agent
Teleperformace Dominicana
08.2020 - 01.2021
Primary and secondary education -
Liceo Escuela Nuestra Señora del Carmen
Cabin Crew -
Tripulantes VIP
Journalism -
Universidad Autonoma de Santo Domingo