Juan Pablo Adames Castillo
Santo Domingo,01
Summary
Bilingual customer service professional with over two years of experience in finance, hospitality, and technology. Skilled in live and phone Spanish-English interpretation. Proven ability to manage sensitive client interactions and internal processes efficiently, ensuring effective communication and client satisfaction.
Overview
2
2
years of professional experience
Work History
Spanish Interpreter
Transperfect
Santo Domingo
07.2024 - Current
- Interpreted phone conversations between people who spoke different languages fluently.
- Provided guidance on cultural differences when communicating with people from diverse backgrounds.
- Researched dialects spoken throughout Latin America to better assist clients with regional variations.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted conference calls and other workplace communications in real-time.
Debt Negotiator
National Debt Relief
Santo Domingo
07.2024 - 10.2024
- Negotiated payment plans with creditors to reduce debt balances and lower interest rates.
- Analyzed credit reports for accuracy, disputed errors, and ensured accurate information was reported.
- Advocated for clients in negotiations with creditors to achieve the best possible outcomes.
Banking Advisor
Scotiabank
Santo Domingo
11.2022 - 06.2024
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Analyzed customer's financial situations to determine the best options for meeting their needs.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Northampton Community College
PA, USA05-2020
Associate of Science - Computer Science
Las Americas Institute of Technology
La Caleta, Santo DomingoSkills
- Customer relations understanding
- Simultaneous translations skills
- Interpretation
- Interpersonal Communication
- Cultural awareness
- Time management and multitasking
Timeline
Spanish Interpreter
Transperfect
07.2024 - Current
Debt Negotiator
National Debt Relief
07.2024 - 10.2024
Banking Advisor
Scotiabank
11.2022 - 06.2024
Associate of Science - Electrical, Electronics And Communications Engineering
Northampton Community College
Associate of Science - Computer Science
Las Americas Institute of Technology
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