Summary
Overview
Work History
Education
Skills
Timeline
Generic
Juan Manuel Severino Camacho

Juan Manuel Severino Camacho

Customer Service Rep
Samaná

Summary

Proven Customer Service and Tech Support Specialist with a track record of enhancing customer satisfaction through expert resolution of technical issues and inquiries. At Alorica, significantly improved client trust and efficiency. Skilled in remote support and bilingual communication, adept at problem-solving and fostering positive client relationships.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer Service and Tech Support Specialist

Alorica
11.2020 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

Customer Service and Tech Support Specialist

Enhanced Resource Centers - ERC
08.2018 - 04.2019
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Customer Service and Booking Expert

Convergys
01.2018 - 08.2018
  • Streamlined booking procedures, reducing time spent on administrative tasks.
  • Improved overall customer satisfaction by efficiently managing reservations and bookings.
  • Ensured accurate record-keeping through diligent data entry and management in booking software systems.

Customer Service Rep and Tech Support

Alorica
02.2017 - 01.2018
  • Provided tech support to prepaid cell phones customers
  • Educated the customer about different plans and services
  • Ensure quality on the service provided

Customer Service and Technical Support

Convergys
06.2015 - 01.2017
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.

Education

High School Diploma -

Jose Gabriel Garcia
Samaná, Dominican Republic
05.2001 -

Skills

Remote support

Timeline

Customer Service and Tech Support Specialist

Alorica
11.2020 - Current

Customer Service and Tech Support Specialist

Enhanced Resource Centers - ERC
08.2018 - 04.2019

Customer Service and Booking Expert

Convergys
01.2018 - 08.2018

Customer Service Rep and Tech Support

Alorica
02.2017 - 01.2018

Customer Service and Technical Support

Convergys
06.2015 - 01.2017

High School Diploma -

Jose Gabriel Garcia
05.2001 -
Juan Manuel Severino CamachoCustomer Service Rep