Juan Carlos Soriano
Santo Domingo ,Dominican Republic
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Account Specialist
Seaboard Marine
07.2022 - 04.2025
- Developed strategies to enhance client satisfaction and account growth
- Created and updated daily reports for clients to reflect account status
- Coordinated export and import operations resolving issues to ensure smooth processes.
- Strengthened relationships with clients by maintaining regular communication.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Completed regular and ongoing reviews of client portfolios and created targeted, success-orientated advice.
- Leveraged end-to-end supply chain knowledge through coordination with key departments such as Dispatch, Intermodal, Pricing, sales and credit & Collections.
Logistics Department Specialist
AloricaDR
03.2019 - 07.2022
- Improved workflow efficiency with thorough process analysis.
- Oversaw logistic processes, ensuring efficient handling of client shipments
- Collaborated effectively with cross-functional teams for successful project completion.
- Accurately reconciled and processed reports for employees.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- collaborated with internal teams to optimize workflows and reduce delays
Sales Representative
Grupo Hylsa
06.2016 - 08.2017
- Completed customer searches to generate new leads.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Promoted company products, achieving sales targets through effective strategies
- Built lasting relationships with clients through customer service interactions.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Education
BBA - International Business
Universidad APEC
Santo Domingo, Dominican Republic 05.2001 -
Skills
Multitasking
Active listening
Problem-solving
Customer service
Analytical thinking
Microsoft Excel proficiency
Microsoft office proficiency
Multitasking
Personal Information
Languages
2,2,6,6
Name & contact
Timeline
Account Specialist
Seaboard Marine
07.2022 - 04.2025
Logistics Department Specialist
AloricaDR
03.2019 - 07.2022
Sales Representative
Grupo Hylsa
06.2016 - 08.2017
BBA - International Business
Universidad APEC
05.2001 -
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