Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Carlos Leroux

MBA
Santo Domingo,DN

Summary

Accomplished leader with a proven track record at Kettle, Sanchez & Co., adept in consulting and fostering integrity across teams. Spearheaded major projects, driving innovation and efficiency, resulting in sustainable growth. Skilled in financial planning and ethical decision-making, consistently achieving increased client satisfaction and operational excellence.

Overview

39
39
years of professional experience

Work History

President

Kettle,Sanchez & Co.
01.2021 - Current
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Supported project management team for optimal performance.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.

Vice President

Kettle,Sanchez & Co.
01.2006 - 12.2020
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

Senior Sales Supervisor

Kettle,Sanchez & Co.
01.1995 - 12.2005
  • Established a positive work environment that fostered teamwork while recognizing individual achievements through regular feedback sessions.
  • Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
  • Negotiated high-value contracts with partners, securing favorable terms for both parties and ensuring continued collaboration.
  • Implemented data-driven decision-making processes, utilizing CRM software to track KPIs and make informed decisions on sales strategy adjustments.

Medical Service Representative

Kettle Sanchez & Co.
10.1987 - 12.1994
  • Resolved customer complaints in professional and timely manner.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Coordinator

Agencia Bella
08.1986 - 10.1987
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Maintenance Technician

Acromax Dominicana
06.1985 - 07.1986
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.

Education

MBA -

UNIBE
Santo Domingo
05.2001 -

Skills

Consulting

Cost control

Integrity and ethics

Financial planning

Timeline

President

Kettle,Sanchez & Co.
01.2021 - Current

Vice President

Kettle,Sanchez & Co.
01.2006 - 12.2020

MBA -

UNIBE
05.2001 -

Senior Sales Supervisor

Kettle,Sanchez & Co.
01.1995 - 12.2005

Medical Service Representative

Kettle Sanchez & Co.
10.1987 - 12.1994

Service Coordinator

Agencia Bella
08.1986 - 10.1987

Maintenance Technician

Acromax Dominicana
06.1985 - 07.1986

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Juan Carlos LerouxMBA