Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
JUAN CARLOS DE LA CRUZ

JUAN CARLOS DE LA CRUZ

Marketing & Hospitality
Santo Domingo Oeste

Summary

Personable bilingual Hospitality specialist and sales currently pursuing a degree in Marketing with more than 10 years of success in guaranteeing customer satisfaction. Adept at promptly assisting customers by uncovering preferences and providing upbeat and friendly service, resulting in consistent return costumers. Excellent problem solver with positive attitude.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Member Experience & Collections

Holidays Lounge
Santo Domingo, Nacional
10.2020 - Current
  • Responsible for handling customer accounts in a courteously and in a friendly manner,
    handling all sales follow up billings and escalations and resolving product/service complaints.
  • Handling email and phone support and following up with customers until their issues are
    resolved to guarantee 100% customer satisfaction.
  • Proficient in using Origos CRM, ResortCom, Microsoft Office Suite, Outlook, and 8x8 communication platform to support daily operations and client interactions.

Sales Executive

Vixicom
Santo Domingo, Nacional
02.2020 - 10.2020
  • Consistently recognized as a top performer, achieving best-seller status in consecutive campaigns by exceeding sales targets and outperforming team benchmarks.
  • Played a key role in executing high-impact sales strategies, crafting persuasive pitches that significantly boosted customer conversions and revenue generation.
  • Improved customer satisfaction by guiding clients through plan upgrades and service enhancements, ensuring optimal value and long-term engagement.

Loan Officer & Member Service

Hard Rocck Hotel Punta Cana
06.2017 - 12.2019
  • I supported premium members on tailored loan solutions, account management, and membership benefits with a consultative.
  • Managed sensitive financial inquiries and reservations across multiple Hard Rock Hotels including concerts.
  • Supported sales team closing new sales and upgrades to already club members.

Public Relations

Hard Rock Hotel & Casino Punta Cana
09.2016 - 06.2017
  • Provided top-tier member support, expertly managing incidents, complaints, and post-travel follow-ups to ensure 100% gusts satisfaction and long-term loyalty.
  • Specialized in compensation handling and detailed report writing, resolving member concerns with urgency, accuracy, and precision.
  • Built and maintained strong client relationships through effective communication and strategic problem-solving during our guest stay.
  • Supported on offering room upgrades and other services not included generating revenue to the company.

Club Concierge

Majestic Resorts Punta Cana
06.2014 - 09.2016
  • Provided high-touch, personalized assistance, ensuring member needs were met while creating seamless, premium experiences.
  • Leveraged adaptability, critical thinking, and strategic communication to effectively manage and strengthen long-term member relationships.
  • Consistently elevated member satisfaction, delivering exceptional service with urgency and precision, resolving requests efficiently.

Education

High School Diploma -

Ema Balaguer de Vallejo School

Marketing - Business

Unicaribe
Santo Domingo
07.2011 - 01.2012

Skills

  • Proficient in Office Suite

  • Proficient in Google Suite

  • Experienced with Origos

  • Experienced with Opera

  • Experienced with Sendeskt CRM

  • Experienced with ResortCom systems

  • Fluent in English

  • Fluent in Portuguese

  • Strong cross-cultural communication skills

  • Specialized in high-touch client relations

  • Upselling

  • Retention strategies

  • Proven ability to recover overdue accounts

  • Drive revenue growth

  • Optimize financial goals

  • Strategic thinker

  • Exceptional adaptability

  • Precision in resolving customer concerns

Timeline

Member Experience & Collections

Holidays Lounge
10.2020 - Current

Sales Executive

Vixicom
02.2020 - 10.2020

Loan Officer & Member Service

Hard Rocck Hotel Punta Cana
06.2017 - 12.2019

Public Relations

Hard Rock Hotel & Casino Punta Cana
09.2016 - 06.2017

Club Concierge

Majestic Resorts Punta Cana
06.2014 - 09.2016

Marketing - Business

Unicaribe
07.2011 - 01.2012

High School Diploma -

Ema Balaguer de Vallejo School

Similar Profiles

CREATE PROFILE
JUAN CARLOS DE LA CRUZ Marketing & Hospitality