Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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JUAN CARLOS ABAD DIFO

JUAN CARLOS ABAD DIFO

Santo Domingo,DN

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

SmartEnergy
Santo Domingo, DN
02.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Moderator

Acquire BPO
Santo Domingo, DN
08.2020 - 01.2022
  • Moderate the website and ensure a safe, healthy environment for all users.

Reference Contact number:

Saul Lora, Phone number: 829-416-5709

Concierge

Branson woods resorts
Branson, Missouri
05.2018 - 09.2019
  • Greeted and assisted guests and customers.
  • Manage guest/customer complaints.
  • Managing mail, luggage, and deliveries.
  • Perform basic administrative, secretarial, and reception duties.
  • I was running errands to assist guests.

Reference contact number:

Mercedes Botica, Phone number: 417-593-3529.

Education

Master of Business Administration - Business Administration

Universidad Autónoma De Santo Domingo (UASD)
03-2023

Skills

  • Account updating
  • Report Generation
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Complaint resolution
  • Computer Proficiency
  • Critical Thinking
  • Reading Comprehension
  • Prioritization
  • Customer Education
  • Active Listening
  • Business development understanding

Languages

Spanish
First Language
English
Proficient (C2)
C2

Affiliations

  • Running
  • Dancing
  • Yoga
  • Music
  • Marketing Executive

Accomplishments

Biggest award :

"Sharped skills to put knowledge to work"

Timeline

Customer Service Representative

SmartEnergy
02.2022 - Current

Moderator

Acquire BPO
08.2020 - 01.2022

Concierge

Branson woods resorts
05.2018 - 09.2019

Master of Business Administration - Business Administration

Universidad Autónoma De Santo Domingo (UASD)
JUAN CARLOS ABAD DIFO