Professional assistant with 16 years of experience in customer service and creating a memorable experience for our guests.
Hi, I’m
Juana Milagros Aslla Diaz
Bávaro
Summary
Overview
20
years of professional experience
Work History
Paradisus Grand Cana
FAMILY CONCIERGE MANAGER ASSISTANT
10.2021 - Current
Job overview
- Concierge Team Supervision, training new concierge staff and supporting them to work together as a team.
- handling guest requests and working with the concierge team, verifying that everything is done effectively.
- managing administrative processes in the department.
Paradisus Grand Cana
INFINITE CONCIERGE
01.2020 - 10.2021
Job overview
- Follow up for VIP Requests.
- Generate costumer loyalty.
- Create unforgettable experiences for our guest .
Hotel The Reserve by Paradisus Palma Real
FAMILY CONCIERGE
01.2010 - 01.2019
Job overview
- Organize activities for guest during their stay.
- Request for amenities included in the service.
- Coordinate with all departments involved to achieve an unforgettable stay for our clients.
- Improved guest satisfaction by exceeding expectations.
Hotel Paradisus Palma Real
FAMILY CONCIERGE
01.2008 - 01.2009
Job overview
- Considerate Leading Hotel of the World
Paradisus Palma Real
PROFESSIONAL INTERSHIP
01.2008 - 12.2008
Job overview
- Some Operational Areas
Resort Snow Mountain Ranch YMCA ON THE ROCKIES
FOOD SERVICE SUPERVISOR
01.2005 - Current
Job overview
Education
Luxury Attitud Academy
01.2017
University Overview
International Buttler Academy
TRAINING IN SERVICE EXCELLENCE
01.2015
University Overview
UNIVERSIDAD SAN MARTÍN DE PORRES
Licenciatura from Hotelería y Turismo
01.2008
University Overview
Personal Information
Personal Information
- Place of Birth: Lima, Peru
- Date of Birth: 10/18/82
- Nationality: Peruana
Languages
Spanish
Native language
English
Advanced
C1
Timeline
FAMILY CONCIERGE MANAGER ASSISTANT
Paradisus Grand Cana
10.2021 - Current
INFINITE CONCIERGE
Paradisus Grand Cana
01.2020 - 10.2021
FAMILY CONCIERGE
Hotel The Reserve by Paradisus Palma Real
01.2010 - 01.2019
FAMILY CONCIERGE
Hotel Paradisus Palma Real
01.2008 - 01.2009
PROFESSIONAL INTERSHIP
Paradisus Palma Real
01.2008 - 12.2008
FOOD SERVICE SUPERVISOR
Resort Snow Mountain Ranch YMCA ON THE ROCKIES
01.2005 - Current
International Buttler Academy
TRAINING IN SERVICE EXCELLENCE
UNIVERSIDAD SAN MARTÍN DE PORRES
Licenciatura from Hotelería y Turismo
Luxury Attitud Academy
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