Professional assistant with 16 years of experience in customer service and creating a memorable experience for our guests.
Hi, I’m
Juana Milagros Aslla Diaz
Bávaro
Summary
Overview
20
years of professional experience
Work History
Paradisus Grand CanaPunta Cana, Dominican Republic
FAMILY CONCIERGE MANAGER ASSISTANT
10.2021 - Current
Job overview
- Concierge Team Supervision, training new concierge staff and supporting them to work together as a team.
- handling guest requests and working with the concierge team, verifying that everything is done effectively.
- managing administrative processes in the department.
Paradisus Grand Cana
INFINITE CONCIERGE
01.2020 - 10.2021
Job overview
- Follow up for VIP Requests.
- Generate costumer loyalty.
- Create unforgettable experiences for our guest .
Hotel The Reserve by Paradisus Palma Real
FAMILY CONCIERGE
01.2010 - 01.2019
Job overview
- Organize activities for guest during their stay.
- Request for amenities included in the service.
- Coordinate with all departments involved to achieve an unforgettable stay for our clients.
- Improved guest satisfaction by exceeding expectations.
Hotel Paradisus Palma Real
FAMILY CONCIERGE
01.2008 - 01.2009
Job overview
- Considerate Leading Hotel of the World
Paradisus Palma Real
PROFESSIONAL INTERSHIP
01.2008 - 12.2008
Job overview
- Some Operational Areas
Resort Snow Mountain Ranch YMCA ON THE ROCKIESColorado, USA
FOOD SERVICE SUPERVISOR
01.2005 - Current
Job overview
Education
Luxury Attitud Academy
01.2017
University Overview
International Buttler Academy
TRAINING IN SERVICE EXCELLENCE
01.2015
University Overview
UNIVERSIDAD SAN MARTÍN DE PORRES
Licenciatura from Hotelería y Turismo
01.2008
University Overview
Personal Information
Personal Information
- Place of Birth: Lima, Peru
- Date of Birth: 10/18/82
- Nationality: Peruana
Languages
Spanish
Native language
English
Advanced
C1
Timeline
FAMILY CONCIERGE MANAGER ASSISTANT
Paradisus Grand Cana
10.2021 - Current
INFINITE CONCIERGE
Paradisus Grand Cana
01.2020 - 10.2021
FAMILY CONCIERGE
Hotel The Reserve by Paradisus Palma Real
01.2010 - 01.2019
FAMILY CONCIERGE
Hotel Paradisus Palma Real
01.2008 - 01.2009
PROFESSIONAL INTERSHIP
Paradisus Palma Real
01.2008 - 12.2008
FOOD SERVICE SUPERVISOR
Resort Snow Mountain Ranch YMCA ON THE ROCKIES
01.2005 - Current
International Buttler Academy
TRAINING IN SERVICE EXCELLENCE
UNIVERSIDAD SAN MARTÍN DE PORRES
Licenciatura from Hotelería y Turismo
Luxury Attitud Academy