Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Personal Information
Timeline
Generic

Juan Fco. Rodríguez P.

Santo Domingo

Summary

Dynamic sales supervisor with a proven track record at Teleperformance Larimar, S.A., excelling in team leadership and strategic sales management. Adept at coaching and mentoring, I consistently exceeded sales goals through innovative strategies and effective communication, driving significant growth in performance metrics. Skilled in project management and quality assurance.

Overview

5
5
years of professional experience

Work History

SALES SUPERVISOR

Teleperformance Larimar, S.A.
Santo Domingo
10.2022 - Current
  • Responsible for developing the weekly performance indicators of the team assigned to serve the most important online food distribution and delivery company.
  • Strategically plan and manage the sales goals.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Mentored and coached employees in the management of complicated sales, complex issues, and difficult customers.
  • Oversaw hiring process for new personnel within the department.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Conducted a weekly performance review presentation with the client.
  • Supported sales team members to drive growth and development.

QUALITY ASSURANCE ANALYST

Teleperformance Larimar, S.A.
Santo Domingo
03.2022 - 10.2022
  • I worked as a quality analyst for about five months on a hard-core sales project in which I was in charge of listening to and analyzing the agents' calls and then providing coaching sessions.
  • Also, I was the coordinator of any uptraining or quality processes.

Customer Service Representative

Teleperformance
Santo Domingo
12.2019 - 03.2022
  • Support customers by providing helpful information, answering questions, and guiding them to purchase a product based on their needs. To be the front line of support for clients and customers, and make sure they are satisfied with features.

Education

Jump QA, Team Lead And ACCM

Teleperformance CRCC
Santo Domingo, D. R.
02-2025

Lean Six Sigma White Belt Certification

Teleprformance CRCC
Santo Domingo, D. R.
01-2024

Bachelor’s degree - Mathematics and Physics Education

Universidad Católica de Santo Domingo
Santo Domingo, D.R.
01.2019

High School Diploma -

Colegio Inmaculada Concepcion
La Vega, D.R.
08-2015

Skills

  • Microsoft Office
  • Project management
  • Quality assurance
  • Team leadership
  • Sales strategies
  • Monitor sales trends
  • Coaching and mentoring
  • Online search
  • Social media
  • Communication
  • Teamwork
  • Empathy
  • Creativeness

Hobbies and Interests

  • Education
  • Languages
  • Culture
  • Science
  • Travelling

References

  • Mr. Angel Romero, 829-569-4787
  • Mr. Iván Mora, 829-891-4178
  • Mr. Luis Yael Aybar, 809-673-0297

Languages

Spanish
First Language
English
Advanced (C1)
C1

Personal Information

03/09/1996

Timeline

SALES SUPERVISOR

Teleperformance Larimar, S.A.
10.2022 - Current

QUALITY ASSURANCE ANALYST

Teleperformance Larimar, S.A.
03.2022 - 10.2022

Customer Service Representative

Teleperformance
12.2019 - 03.2022

Jump QA, Team Lead And ACCM

Teleperformance CRCC

Lean Six Sigma White Belt Certification

Teleprformance CRCC

Bachelor’s degree - Mathematics and Physics Education

Universidad Católica de Santo Domingo

High School Diploma -

Colegio Inmaculada Concepcion

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Juan Fco. Rodríguez P.