Juan Carlos Ariza Durán
Santo Domingo,Dominican Republic
Summary
Bilingual professional fluent in Spanish and English with extensive experience in customer service, administrative operations, education, and media monitoring. Proven ability to manage high-volume communication, provide technical and language interpretation, and maintain quality assurance standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
English/Spanish Interpreter
Freelance Interpreter
01.2024 - Current
- Provided real-time spoken interpretation between English and Spanish for various clients.
- Facilitated accurate and culturally appropriate communication during conversations and meetings.
English Teacher
London Institute
01.2024 - Current
- Taught English language skills (reading, writing, speaking, listening).
- Developed lesson plans and assessed student progress.
English/Spanish Interpreter
TransPerfect DR
01.2022 - 01.2024
- Delivered live, real-time interpretation services between English and Spanish speakers.
- Ensured accurate and efficient communication across a variety of professional settings.
Customer Experience Specialist
Hire Horatio
01.2020 - 01.2022
- Company Overview: Client: ENRO
- Delivered customer support through chat and email.
- Collaborated on updating the client database and trained new agents alongside the team.
- Contributed to improving the overall customer experience strategy.
- Client: ENRO
Customer Service Representative
Acquire BPO
01.2020 - 12.2020
- Company Overview: Client: Monat Global
- Provided support to customers in the US, Canada, Ireland, and the UK.
- Managed inbound/outbound calls, email, and live chat inquiries.
- Ensured high levels of customer satisfaction and issue resolution.
- Client: Monat Global
Administrative Manager
ProCapital Film Studio
01.2018 - 01.2020
- Managed daily operations and administrative logistics.
- Maintained equipment inventories and handled insurance/auditing processes.
- Drafted contracts, correspondence, and managed document workflows.
Quality Assurance - Radio & TV
Media Monitors
01.2012 - 01.2018
- Monitored audio-visual advertising content for quality standards.
- Maintained media performance databases and conducted market research.
English Teacher
Las Américas Technological Institute (ITLA)
01.2011 - 01.2012
- Designed curriculum and taught English to varying proficiency levels.
- Evaluated student performance and issued final reports.
Nikon Support Professional
Stream Global Services
01.2009 - 01.2011
- Provided international technical support for Nikon users.
- Managed large call volumes while ensuring service excellence.
- Reported user trends and product issues to client stakeholders.
English Interpreter
Network Omni
01.2007 - 01.2009
- Conducted real-time technical interpretation for corporate calls.
- Ensured professionalism and clarity in multilingual communications.
English Teacher
Ministry of Higher Education, Science, and Technology (MESCYT)
01.2005 - 01.2007
- Taught English to post-secondary students.
- Designed training programs and conducted academic assessments.
English Teacher
London Institute
- Taught English language skills (reading, writing, speaking, listening).
- Developed lesson plans and assessed student progress.
Education
Bachelor's - Advertising
APEC University
Santo Domingo, Dominican RepublicAdvanced English Certification -
Instituto Cultural Dominico-Americano
Microsoft Office Certification -
Ares Datos
Santo Domingo, Dominican RepublicSkills
- Bilingual: Spanish & English
- Customer Service (Phone, Chat, Email)
- Administrative Management & Coordination
- Media Monitoring & Quality Control
- Curriculum & Lesson Planning
- Real-Time Technical Interpretation
- Proficient in Microsoft Office & Industry-Specific Software
References
- Pedro López, General Manager, Productos Agropecuarios del Cerro, (829) 875-8221
- María Nin, Circulation Manager, El Nacional Newspaper, (809) 567-1778
Timeline
English/Spanish Interpreter
Freelance Interpreter
01.2024 - Current
English Teacher
London Institute
01.2024 - Current
English/Spanish Interpreter
TransPerfect DR
01.2022 - 01.2024
Customer Experience Specialist
Hire Horatio
01.2020 - 01.2022
Customer Service Representative
Acquire BPO
01.2020 - 12.2020
Administrative Manager
ProCapital Film Studio
01.2018 - 01.2020
Quality Assurance - Radio & TV
Media Monitors
01.2012 - 01.2018
English Teacher
Las Américas Technological Institute (ITLA)
01.2011 - 01.2012
Nikon Support Professional
Stream Global Services
01.2009 - 01.2011
English Interpreter
Network Omni
01.2007 - 01.2009
English Teacher
Ministry of Higher Education, Science, and Technology (MESCYT)
01.2005 - 01.2007
English Teacher
London Institute
Bachelor's - Advertising
APEC University
Advanced English Certification -
Instituto Cultural Dominico-Americano
Microsoft Office Certification -
Ares Datos
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